2 Summer St
Foxborough MA, 02035
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I booked to ship my car from a dealership to my home in another state via a dealership.
When I rang to confirm the details of pick up and delivery I was treated to Rick Hyman’s unique customer service technique.
I was treated like a fool to even ask for this information, I was given nothing instead told to go away.
Based on this call, I decided I would not be giving them my business.
With service like this, they are not worthy of mine or your trust.
The measure of a company is NOT how they handle things when everything goes fine, but how they handle things when there are problems.
My 2020 BMW X6 M50i, a $90+K car, was shipped from Massachusetts to California in early September. It was expected to arrive in 14 days, but ended up showing up in only 7, in Los Angeles. We agree to drive from San Diego to pick it up and save a couple of days so we could take it on our upcoming road trip vacation.
To make a long story short, the vehicle had been damaged in transport and needed to be repaired at the closest BMW dealer, to the tune of about $1,500. Not only did Steve Ward, the transport manager at Chip’s arrange to have it paid directly, he also took care of our $750 car rental for our vacation. This is a man and company that believe in doing the right thing. This is a rarity in this day and age. Nobody should hesitate doing business with a company like this.
Had lousy service Massachusetts to Florida in 2017. They were suppose to drop themed off @ location residence and found out from brother in law that has Diabetes mellitus. Was mad that he had issues ad had to hospital that my car was dropped off at hydrant then broke down. That was uncalled for could been fined up to $6,3050
