Find The Right Car Carrier For Your Move

Headline: Our car was picked up on time, delivered before expected. However, it was infested with ants and there was some payment communication issues.

Details: We got a quote from Chip’s about two months before our move. It was competitive and we’d heard about the company from a moving company representative were getting a different quote from who said he’d used them five times and they’d be great each time. The process of booking the move was easy and straight forward.

As promised, we got a call beforehand to arrange the pick up time. He showed up on time and was lovely. He inspected the car and loaded it onto the carrier. He confirmed that we could call the company to check on the status if we’d like but that we’d also get a call the day before it’s delivery confirming the time.

To our delight, the car was delivered much earlier than expected. From Arlington, VA on a Monday to Austin, TX on a Friday. We had two problems as the car was delivered:

1. When the car arrived, it was delivered by a different company. We’d paid our deposit but he of course requested the remaining balance. I said I’d grab a card, to which he replied that they only take cash or check. I certainly didn’t have $750 in cash in my wallet. We were moving across the county but THANKFULLY I’d stuck our checks in a folder that I had with me. If we hadn’t had them, I’m not sure what we’d have done. This would have been fine if I’d have known and been able to prepare for it. We paid the deposit with a credit card so I assumed we could pay the balance in the same manner.

2. The car has ants. My husband signed for the car (it’s his primary car) and once we put it in the driveway, I opened the door to the backseat and there were dozens of ants crawling around on the floor and up/down the door frame. Upon closer inspection, they were all over the car. We’ve had to have it professionally deep cleaned once already — we took it immediately that hour despite the fact that our movers had just arrived and we were trying to direct the unloading — and we’ve continued to see some stragglers. I worry it’ll be months before they’re truly gone. Frustrating in particular when driving around our two small children, one of which has already FREAKED out because she has ants crawling on her in her car seat. 🙁

We were happy with the initial process and the timeline for delivery but ants on the back end has really spoiled our experience.

I had some issues with the delivery of my vehicle, so Chips stepped up and gave me a partial refund for my troubles. All in all, my vehicle was in good shape when it arrived.

Summary:

Crappy communication, poor customer service, rude, disorganized and inconsiderate drivers/delivers. I would give zero stars if possible.

The details: Just the facts:

Car pick up in San Diego going to Boston.

I paid a few thousand dollars (paid in full) in advanced.

I talked to the people at Chips (Paula, very nice person) several days prior to my car pickup in San Diego and was told they would pick up on the morning of 11/13/17 between 0800-1100 and I was told I would be called the day prior. No call the day prior. I was home waiting for pickup and I called and was told the person did call the day before. Nope, checked my voice mail, checked all calls and nothing. I was reassured by Paula that they would call in a few minutes. NO call. I called Paula back and she was surprised they did not call. Finally someone called and told me they were NOT picking up that morning but would pick up between 5 and 8 PM! Would have been nice to know!

When they dropped off my cars in Boston the driver called and said he was here. I tried to talk to him but he seemed in a hurry and hung up on me. I tried to call him back (important to know where he was planning to leave my cars and important to communicate the location of my apartment drive way, as the there was more than one drive way. Instead of discussing with me the driver decided he would put the cars illegally on a very busy street (Huntington Ave) in a bus stop! I walked outside my building and called and the guy actually answered and talked to me but WOW, he was amazingly rude; indeed he could have won an award for his rudeness, gosh I wish I had it recorded, it could have gone viral. Essentially he said: ” I did not answer the phone because I was getting the cars off the truck, they are over here on the street already off the truck, you need to come over here and get your cars” Well, I had to call my wife to hurry and help me move the cars out of the illegal spots. I was lucky a bus did not come by. Stressful. The guy could not have been less concerned about: 1. leaving my cars in a bad place. 2. me as a human being. Golden rule guys: I don’t expect to be treated like royalty but why be super rude? Why not try to communicate? I literally spent thousands to transport cars all across the county, why not spend 5 min talking to me about the best place to drop them off? 5 min of communication (2.5 min the day before pickup and 2.5 min the day of drop off) would have helped. Also, why be so rancid? Would you treat your family like this? Happy Thanksgiving by the way, I am thankful I am done with you, but sad I cannot recommend your service. I called Paula and told her about how bad my experience was and I told her this review was brewing. Sorry Paula, you guys have some work to do.