Find The Right Car Carrier For Your Move

AVOID! Scammers, no communication, shady business practices.

Shipped my car from Honolulu Hawaii to Charleston South Carolina and everything seemed ok at first, but quickly went bad. Booking was easy, I was explained the total would be broken into 3 separate payments for which I could use my card. Fast forward to the day of drop off, easy peasy, it’s sent on its way. But after that there is ZERO way to track the status of your vehicle and the communication is so poor. I finally get told hey your car is in transit and can be picked up in a few days, driver will contact you. The driver calls and I can hardly understand him. But he tells me to meet the next day with $1000 cash…uhm, what? Yes, I was aware I needed to pay upon pick up but I was exclusively told by the manager that my card could be used for all 3 payments. I didn’t have access to a grand cash. So I call the manager up and explain and he gets super short with me and treats me like I’m a scumbag, “you knew you had to pay, what’s the problem?!” UH NO. I’m paying, just not with cash & if that’s an issue you need to tell people beforehand! I couldn’t even believe how rude this guy was, and how unprofessional the driver was. I almost wasn’t able to get my car because they refused my payment, but thankfully last second I grabbed my car. I hated this experience, I hate that I have this trash company even a penny of my money.

So I called coastal auto shipping and spoke with Gerson like everyone else here. We connected on the fact that I moved my car from Florida (diff company) where the company is based, I was looking to relocate again. He quoted me a price and then did the “but since you’re blah blah blah” and took a little bit off the price. I told him I would shop around a bit more, he called back later to find out if I had any better prices, which I did, he decided to drop the price again saying he realized the car is small and it wouldn’t take up too much space. Again, I just went along with the salesman pitch because I’m sure he knew the size of the car already since he’s been in the business so long. Anyway I decided to go along with the company because I admired his dedication. I told him I was going to have my uncle take care of the payment because I wanted it to be one less thing I had to pay for. So he goes ahead and makes a booking with matson “to save a spot.” My uncle takes a couple of days to send in his payment information but he finally does. The day comes to drop off my car and the lady tells me I owe $870.00. When I questioned Gerson on why the payment wasn’t already taken care of with my uncles information, his response was ” I’m pretty sure I told you there would be 3 separate payments.” I ended up paying $870 out of my pocket when the whole entire point of waiting on my uncles payment information was BECAUSE I DID NOT WANT TO PAY. I’m 100% positive he could have paid for the port payment online. I did not have to do this when I shipped my car to Hawaii. So next, I tell him the car is scheduled to arrive in Cali on the 12th and asked will it still actually make it to Dallas like we originally anticipated. He said yes that would still be the plan it should arrive the same day I land, the 14th, it sounded pretty impossible but I just went with it. Soooo the 13th comes along and I get a call from Gerson who tells me, because Matson was late to the port by a day now my delivery was behind by two days. Now logically, by his earlier calculation how does one day late to the port equal to two days late delivery. Two days later come and I call the driver personally who tells me I have to wait another two days -_- now I must hold my breath and hope he actually does since I start work on that day.

UPDATE: after this review, magically the driver contacts me and says he’ll be on his way in an hour and I have to pay $400 at delivery so once again I’m perplexed. I speak with Alex, the manager of Coastal Auto Shipping. He explains to me the reason behind not having this payment taken care of is because they would need a credit card authorization form in order to take care of that payment. Something I would think would have been explained since day 1 when I uttered the words of my uncle taking care of the payment for me. He tried offering to have that credit card authorization done right away so I wouldn’t have to worry about it but I refused because I knew it would be a hassle getting in touch with my uncle again. He also explained to me that the payment couldn’t have been done online only over the phone and only worth authorization. Went online and saw that indeed it could have been done online. So yeah, mission save money Failed. Oh and thank you Alex for trying to fix things, my situation is unusual I’m sure but could have definitely been handled differently.

As long as you don’t expect amazing customer service, they will do! They got the car 1,200 miles for me in two days and in once piece for a reasonable price. Can’t complain!