8600 NW S River Drive
Medley FL, 33166
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I ran into an issue with services provided, but that was quickly resolved and appreciate their manager giving me a direct call to resolve it. Their customer service is exceptional, being very responsive through calls and emails. I was updated through the whole process and they answered all of my questions along the way.
Edit: Still have not heard anything back from a “representative”
Shipped a vehicle from the mainland to Hawaii. Was told to charge my car to 100% but once it reached the port in LB was told that they could not take my car in due to the percentage being too high. I had to run my ac all day and night to get it down to the needed % which was not only a waste but wear and tear on my car as well. Communication could’ve been so much better. I also may have forgotten to remove items under my trunk area which is now missing and they only left a note and never once reached out to me about it. It would be great to get my stuff back (which was mostly shoes) I’d even pay for the shipping, but no one even notified me that they were removing anything from my car. Only thing that was great was the time in which I received my vehicle in Hawaii, which was pretty quick. Most likely will not be using this company next time, rather just go straight through Matson or Pasha.
Had my car shipped to Hawaii. Gerson Fernandez is the man! He answered all my questions. Didn’t pressure sale me into using his business. After reading all the great reviews and the quote was lower than most auto shippers, I decided to go with Coastal Auto Shipping. It was my first time handling such a big move by myself and he helped me through the whole process even when questions I asked may have sounded repetitive. He was patient and a pleasant person to work with. To the day, I signed up and the day I dropped my car off at the port in Oakland. Coastal Auto Shipping was with me throughout the process. Car was shipped by Matson to Hawaii and arrived with no issues. Oh it also arrived earlier than it’s ETA! I would highly recommend using Coastal Auto Shipping!
