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They transported my car back from Texas to California. It was pain free, very professional and kept in touch the whole way. The driver was nice and friendly. would recommend.
Here’s the long and short of it.
(Also, recommendations for better auto transport at the bottom)
The short:
Henry was an absolute nightmare to deal with and ended up canceling my transport because he felt like I was “questioning him”. I did ask questions lol but I thought one could do that as a customer. I thought if they got my car to my destination safely, the customer service wouldn’t matter, but it was beyond customer service. Henry was downright disrespectful.
Now, the long:
**The only reason why this review is dated by each incident is because once I recognized how crazy Henry was, I knew I needed to document it.
11/7/23
Henry called to go over details for my car transport and I had a quick question about whether or not I could request a driver. This question was met with an argumentative retort about him having a great yelp review and how he has the competency to choose a proper driver, whether or not, it’s requested. I then responded calmly with a simple, “I’m just asking a question sir.”
I only asked to request a driver because one person on yelp had rave reviews about a particular driver that took their car from and to the same destinations I had. But that’s neither here nor there; I’m allowed to ask questions as a patron of a business. Yes, Henry called when he said he would, but to be met with such rudeness when I’m spending money is absurd.
11/9/23 1pm
While I’m spending about $400 extra than most other companies, one would expect top tier customer service. Henry called back to confirm that the driver was confirmed but completely rushed me to make the payment. I’m in the middle of shopping at Walmart, don’t have my card in hand and I felt completely rushed. So much so that he kept saying, “I’m ready. I’m ready. to which I wanted to reply, ” Well clearly I’m not.” (But I didn’t because I wanted to keep cool.)
Then he takes my card information and hangs up abruptly, like immediately after he took my card info. I thought the call had dropped but no, he just hung up on me. And then when I called back to see what happened, he said, “Oh, I didn’t hear you respond so I hung up.” Didn’t even give me a chance to respond before he hung up on me… after taking my damn card information.
No one wants to make a transaction with their card information over the phone with no documentation sent prior and then be hung up on. And the fact that no documentation was sent was also odd. There weren’t any agreements or anything professional. He just takes my card info and hangs up. Completely unprofessional and rude.
I received my order confirmation and receipt shortly thereafter via email but damn, what if I had any questions, there wasn’t even a chance to ask one. I read a couple of reviews that alluded to Henry’s disrespectful behavior, but I thought as long as my car makes it safely, It should be fine. Now I’m rethinking this. I for damn sure do not deserve disrespect when I’m being nothing but kind.
11/9/23 5pm
After being hung up on Henry, he told me he would call me back once he’s in the office. The concern I had was my estimated pick up was the 20th and I was scheduled to leave town on the 22nd, I just wanted to make sure that there wouldn’t be any issues getting the car picked up on time and for good measure, maybe we could schedule the pick up for a bit earlier just in case. In this conversation, he took it upon himself to berate me about his superiority in the field, and that I need not question his authority.
He started off by saying, “OK, what are we doing here. Do we have a problem?” And I am sitting on the phone baffled because quite frankly, I’m just taken aback that this man is spending his evening going off on a customer like this. He continued to talk about how upset he was with me questioning him, about how I have trust issues, and threatened to cancel the transport.
With all this, I said, “Sir, I remember reading in the terms and conditions that I may owe $200 if I cancel. Can you confirm?” He was upset that I brought up the terms and conditions lol.
Then he agrees to just send me the money back via Venmo. Says verbatim, “I’d rather you have the money now because you’re moving.” And then immediately hangs up.
A NIGHTMARE.
I’m glad I got my money back but daaammmn, NEVER AGAIN.
Also, if you need recs, Shelby Auto Transport has been a great replacement.
Here’s the long and short of it.
(Also, recommendations for better auto transport at the bottom)
The short:
Henry was an absolute nightmare to deal with and ended up canceling my transport because he felt like I was “questioning him”. I did ask questions lol but I thought one could do that as a customer. I thought if they got my car to my destination safely, the customer service wouldn’t matter, but it was beyond customer service. Henry was downright disrespectful.
Now, the long:
**The only reason why this review is dated by each incident is because once I recognized how crazy Henry was, I knew I needed to document it.
11/7/23
Henry called to go over details for my car transport and I had a quick question about whether or not I could request a driver. This question was met with an argumentative retort about him having a great yelp review and how he has the competency to choose a proper driver, whether or not, it’s requested. I then responded calmly with a simple, “I’m just asking a question sir.”
I only asked to request a driver because one person on yelp had rave reviews about a particular driver that took their car from and to the same destinations I had. But that’s neither here nor there; I’m allowed to ask questions as a patron of a business. Yes, Henry called when he said he would, but to be met with such rudeness when I’m spending money is absurd.
11/9/23 1pm
While I’m spending about $400 extra than most other companies, one would expect top tier customer service. Henry called back to confirm that the driver was confirmed but completely rushed me to make the payment. I’m in the middle of shopping at Walmart, don’t have my card in hand and I felt completely rushed. So much so that he kept saying, “I’m ready. I’m ready. to which I wanted to reply, ” Well clearly I’m not.” (But I didn’t because I wanted to keep cool.)
Then he takes my card information and hangs up abruptly, like immediately after he took my card info. I thought the call had dropped but no, he just hung up on me. And then when I called back to see what happened, he said, “Oh, I didn’t hear you respond so I hung up.” Didn’t even give me a chance to respond before he hung up on me… after taking my damn card information.
No one wants to make a transaction with their card information over the phone with no documentation sent prior and then be hung up on. And the fact that no documentation was sent was also odd. There weren’t any agreements or anything professional. He just takes my card info and hangs up. Completely unprofessional and rude.
I received my order confirmation and receipt shortly thereafter via email but damn, what if I had any questions, there wasn’t even a chance to ask one. I read a couple of reviews that alluded to Henry’s disrespectful behavior, but I thought as long as my car makes it safely, It should be fine. Now I’m rethinking this. I for damn sure do not deserve disrespect when I’m being nothing but kind.
11/9/23 5pm
After being hung up on Henry, he told me he would call me back once he’s in the office. The concern I had was my estimated pick up was the 20th and I was scheduled to leave town on the 22nd, I just wanted to make sure that there wouldn’t be any issues getting the car picked up on time and for good measure, maybe we could schedule the pick up for a bit earlier just in case. In this conversation, he took it upon himself to berate me about his superiority in the field, and that I need not question his authority.
He started off by saying, “OK, what are we doing here. Do we have a problem?” And I am sitting on the phone baffled because quite frankly, I’m just taken aback that this man is spending his evening going off on a customer like this. He continued to talk about how upset he was with me questioning him, about how I have trust issues, and threatened to cancel the transport.
With all this, I said, “Sir, I remember reading in the terms and conditions that I may owe $200 if I cancel. Can you confirm?” He was upset that I brought up the terms and conditions lol.
Then he agrees to just send me the money back via Venmo. Says verbatim, “I’d rather you have the money now because you’re moving.” And then immediately hangs up.
A NIGHTMARE.
I’m glad I got my money back but daaammmn, NEVER AGAIN.
Also, if you need recs, Shelby Auto Transport has been a great replacement.
