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I was hoping to find good customer service and a safe carrier to transport my new vehicle……Unfortunately, I did not experience this with Sean at Coastal Car Transport. Maybe if you are shipping a cheap car or a vehicle you do not care about…Coastal Car Transport may be the way to go. By the way, they are brokers, not actual transporters, so they just go on-line and get random people to ship your vehicle—no back ground checks etc) After getting a quote for nearly $2100 which is very high compared to any other carrier) Sean refused to let me speak with the actual driver that would be picking up my vehicle…big red flag….and a cause for concern. Only after paying a fee would I be able to speak with the auto transport company/person….After finally speaking with the person who would be picking up my vehicle did I understand why SEAN did not want me to speak with him…he was rude and could not speak English…it was a waste of money and time —
I should have just called Intercity or Reliable…
they actually own the trucks that will be picking up your car and they speak English and Understand customer service. Coastal Car Transport is just an on-line broker—they do not care who picks up your vehicle .
Update- I just received an angry phone call from Sean calling me names like liar. I asked him not to call me and hung up. After repeated calls back from him, I have blocked his number. To be clear, Coastal Car Transport did not ship my vehicle, I went with Intercity. Also the amount he quoted was $2195, not the $3000 I mentioned in my initial review. My mistake which I have corrected now.
Shawn was great and very professional, but the driver was awful. After I made it clear that I wanted my car picked up on a specific date, the driver contacted me four separate times on the same day trying to cancel or reschedule. On the day of the pick up, he made an excuse as to why he could not pick up my car, and lied to my face. If you are having a car delivered near the san fransisco to los angeles area, and Shawn describes this driver as his “best driver”, be wary.
Luckily, as a broker, Shawn was able to find another driver who was much, much better. If it had been this second driver in the first place, this review would be different.
However, due to the awful nature of the first driver, I will not be using this service again.
Shawn originally gave me $2400 but then he increased the quote to $2600 later. He said I could leave items up to 100 pounds but his assignee, Red Auto Transport, came to pick up my cars three hours later than promised time and told me my cars had to be empty and charges me extra $200. The inconsistency almost gave me a heart attack as I was leaving California in a few days. Obviously there was no clear communication between the him and the assignee. I had to call him multiple times and he said he would check and give me a call but he did not. He seems he didn’t care as much. I really hate to deal with someone who keeps breaking promises.
My cars arrived two days after the estimated delivery day which I was not able to do anything but just waited. Zero communication was given during the time.
I really felt uncomfortable and just worried throughout the time since my cars got picked up and dropped off… I give him two stars since he took care of half the additional cost but honestly I could have had better experiences with other car carriers.
