Find The Right Car Carrier For Your Move

I payed $750 dollars to get my car transported from Seattle to SD. I called two weeks in advance to give the company my new address in SD because the old receiving address changed. The driver came to SD with my car two weeks later and STILL went to the old address. I’m patient so I thought whatever I can drive 12 min to my old address. However, the driver decided to CUSS at me on the phone because he had the wrong/old address. Again not my fault because I called in ADVANCE. I was yelled and cussed at for something that was the company’s fault. I was doing the company a favor by driving 12 min out of my way to pick up the car. The driver said “Fuck you! Why are you doing this!?” Holy shit! I discussed this with Shawn(company representative) and he said he will get back to me after I spoke with him and he submitted a complaint. I didn’t hear from him. I called back (which I shouldn’t because again I was CUSSED at and YELLED at) to see if the complain had been made. I shouldn’t have to call back for them to fix their incompetence and rudeness. Shawn said he didn’t know who the driver was but will figure it out and call me back to just give him a business day. Him not knowing who the driver was leads me to believe no complaint was made. It’s been a week and I’ve heard nothing. I will not be recommending this company to anyone else they are incompetent and have rude drivers. You’re paying a lot of money and you don’t deserve to be cussed at and specially for someone else’s mistake. I was not offered an apology by the driver, paperwork in terms of my complaint, or a percentage of money back given that my car was dropped off at the wrong address and I cussed at. Again I shouldn’t have to call to check on something that is their job to fix.

EDIT: After I submitted this review on 5/14; they FINALLY decided to call me back.This is after almost two weeks of ME calling them and waiting to see what happened with my complaint. It shouldn’t take a yelp review for them to take action. I called on MAY 4th to make a complaint I was told that I was going to get a call back after the representative talked to the driver’s boss; this did not happen. I waited 3 days.I called AGAIN on 5/7 turns out the representative did not even know the driver’s name; I was told I was going to get another call back when they figured out who was the driver. Also, is it really hard to find out who was driving the car? this is sort of concerning; they don’t even know the name of the person who is taking your car apparently. I waited A WEEK for a callback and then decided to post this yelp review. If they had followed through on their actions of my complaint about being told “fuck you” and “shit” by a driver; I will not be writing this review. I am not changing my review or answering calls; I gave the company time and even called them. I certainly believe that if you want your company not to receive negative reviews you need to treat them accordingly; I was dismissed once they received my money.I am unwilling to invest more time in something that a) could’ve been fixed about two weeks ago and b) that is ingenuine given that I got a call after my yelp review. They will say they tried to reach me to “fix” the situation. You don’t fix the situation after a yelp review; you fix it before so you don’t get a negative review. I was kind, respectful, never raised my voice and was patient whenever I talked to them; however, I was dismissed. I am unwilling to invest more time to hear them out to change my review (which I will not do) when they took no action for my complaint even after I called twice, and waited for them.

I gave the three stars because the beginning process was easy. Shawn was helpful in explaining the pricing and the process. When a truck was found we had about two hours to get everything ready before the driver arrived, which was somewhat inconvenient since we were both working, but is understandable in a fast paced industry. The car also arrived undamaged. I took away two stars because upon arrival of our car with Leo Carrier Inc. to FL, we noticed the odometer was higher than when the car was taken from us. While it was only 45 miles, I was never informed that my car would be driven while it was being shipped. When the driver was questioned he told us he had to drive our car to get “something” for his truck. The driver got on the phone with his boss who told him to give us a dollar back per mile difference, yet no apology or further explanation. While it was nice to be compensated $45, I much rather would have not gotten that money back knowing that my car would stay on the truck and not be driven without my consent. Unlike other reviewers, I never received a call to check on how everything went, so I called Shawn and explained the situation. He said he would contact the company and have them call me. I never heard from anyone again. While my vehicle was not damaged, nor driven thousands of miles, I was disappointed with the choices of the driver and the way that this situation was handled.

I called them to book my car shipment. The person on the other side said he is at lunch so txt my information and he will call me back. Waited for 3 days and nobody called me back. So never returned my call. Just wasted my time by waiting for their call.