Find The Right Car Carrier For Your Move

Had a pretty good experience several years ago, but this last time dealing with Henry at Coastal Car Transport wasn’t so great.

Wanted a car delivered from Ft. Lauderdale to LA. It was a nice old sports car, but not a Concours-level vehicle, so I said I didn’t need an enclosed truck for shipping. Henry scheduled a pickup at a good price and I agreed to the deal. However, on the day of the scheduled pickup, I got a call from the dealer who sold me the car saying there was no way in hell he was putting my car on the truck Henry had arranged. Besides being next to some rusted out piece of sh!t cars, the truck didn’t have a “lift gate”, which is something necessary for a car with low ground clearance — this is something that a knowledgeable, responsible transport broker should have known and arranged.

The dealer then emailed me and asked if I wanted him to find suitable transport on an enclosed truck with a lift gate — he wouldn’t charge any fee. I said no, let me give my guy another chance. Three days later on Thursday evening, I hadn’t heard *anything* back from Henry, so I went back to the dealer, who said he would post the job on the trucking web site. The next day I’m out at a conference in the afternoon, and come back to find Henry had called my cell several times. Didn’t bother to call back because it was the day before Christmas weekend and I still had things to do. Henry called me again the Tuesday after Christmas and said he had been trying to get a hold of me all week (which phone records will show is not true) because he had dispatched another truck (which I never authorized) and was going to have to charge me $300 for the dispatch.

Henry had initially charged me something like $275 for his fee, which I really didn’t mind being charged as he did *some* work to post a job and arrange a truck (even though it was the wrong type and the dealer claimed it might have damaged my car), but then charging me another $300 for work he didn’t do (or wasn’t authorized by me to do) really leaves a sour taste in my mouth.

I had them ship my car from socal to norcal when I moved last week. He did a good job trying to find someone who can do it with my timeframe, but boy did these guys have attitude! They showed up with an 18 wheeler instead of a 2 car tranport Henry talked about and gave me grief about street being tight .And at the delivery end , the driver shows up and wants cash and I don’t remember Henry saying a word about that!!! And I’m just moving my stuff in and no way to get cash, so they wanted to take the car back!!! I tried calling Henry but it was going to Voice mail. The driver got a hold of Henry finaly and passed me the phone… he told me that this information is in the receipt. He is right it was in a fine print, but this is something that I have to agree to! You can’t shove it into the receipt and email it over … it has to be a two way acknowledgement that I’m ok paying someone cash that transports my 60k card let alone if I can get it. At the end Henry agreed to charge my card and pay the driver given that he charged a credit fee on top. Anyways, I got my car , and it was in good shape from what I see… but man I had some unnecessary drama on this transport and that’s something you don’t want when you are moving to another city …