13725 Metcalf Avenue Suite 391
Overland Park KS, 66223
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Really snotty people. Very rude and arrogant. I didn’t go with the company due to other reviews I saw on the Internet from customers.
As a courtesy I emailed them to inform them that I went with another company so they wouldn’t waste their time with future calls and emails.
ThatR17;s where it went sideways. The rep responded with a couple of nasty emails to me. I can’t attest to whether or not they do what they say they will because I didn’t hire them.
I can attest that their level of professionalism is awful. I wouldn’t want to have to rely on them if I had customer service issues or if my truck was damaged.
I told the dispatch agent, Jason, on FRIDAY I need my scooter sent to me by Monday. He said “no problem from $250 we can get it out today, or tomorrow and in a worst case scenario on Monday.” I said great, signed a contract for $250 with delivery latest Monday.
Jason takes his sweet time calling the truck and calls me Monday morning saying were trying to get a truck out but he wants an extra $50 for gas and won’t be there till tomorrow (Tuesday) morning. I said NO, we agreed to a Monday delivery for $250. He said well then we cannot go through with it if you don’t agree to the up-charge.
He KNEW I needed the scooter by Monday and would be stuck with no choice but to agree to the $50 up-charge after I signed a contract with them. Not only did I get an up-charge but my scooter is going to take an extra day to be delivered- completely going against our signed contract.
I guess this is the trick of the trade with trucking companies, they wait till the last minute and up-charge you last second knowing you are in a bind and have no choice but to agree to the charge.
I don’t think I have ever been so degraded in my life.
I’m active duty military and due to circumstances beyond my control, I needed to ship my car last minute. And instead of professional feedback, Mr Haskell out of this company decided to blatantly be rude. I am going to try and add screen shots to the text. The worse business I’ve ever dealt with.
