7900 Westheimer Rd
Houston TX, 77063
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I had to transport my vehicle from Houston to San Jose. The my offered me a competitive rate and delivered my car promptly. Unfortunately, car pick up and delivery is always complicated but that isn’t the company’s fault. It was really hectic to figure out what time the driver would arrive to pick up my car and we struggled a little to get it picked up at a good location. Thankfully the driver did drop off my sister in law after she dropped off my car. That was really kind of them! I appreciated that greatly. No issues with the delivery though, and everything else was good! Thanks a lot!
This was the easiest process to ship my car. I was nervous to give someone my vehicle to ship from Houston to LA. Mark was also quick to respond to emails and answered the phone whenever I called.
When they dispatched the driver he was there that same morning. He told me his yard is by LAX and I could pick it up when I land. It made it really easy to grab my car and boom I was driving on the west coast.
I would highly recommend Compass and pricing is fair from the 4 companies I spoke with. Give Mark a call if you need to ship your ride!
Had to update because first for me. Within 2 hrs of me posting my review the local manager called me From Texas and apologized for the communication breakdown. Definitely said he was not looking for upgraded review. Much appreciated and definitely worth noting. Please check the original review below.
I travel literally for my job every 3 months. I have shipped my car over a dozen times. Maybe once duplicating a transport service. I chose this location because they were local to my outgoing destination ( Houston).
Prices were on the lower end side and booked a few weeks prior to shipping my car back to Ohio. I usually pay for higher end companies like Montway etc.
I emailed the local manager and told him my concerns and my issues with communication during shipping process. Very friendly but this was the worst communication of any shipping company i have used.
Would tell me daily that someone would definitely let.me.know yay or ney if there was a driver. Never got a call. Had to call daily to check if possibly pick up. No but I will definitely have someone call you to let.you know. Crickets.
I’m here on a work contract so I’m on a bit of a time crunch and to have to take time out my work day every day during pick up.period. Yep I emailed and left voicemail to please give an update. Nothing.
The only saving grace that gives them 3 stars.is the driver they chose. I met him.in Houston. Told him I’m flying back.to Toledo and going on my birthday trip on such n such a date. He had my ride there on memorial day no less. 2 days ahead of projected drop off. He told me to reach out to him personally as he does TX to Chicago frequently and I def will. He was awesome
