Find The Right Car Carrier For Your Move

Buyer beware! I spent over a month researching a reputable company to broker transport for my brand new vechicle, and after much stress and after being bombarded with endless solicitation calls and texts by a dreadful “broker board” I decided to go with Mark H of Compass Auto transport LLC . He was referred by my Household mover. I explained to Mark how important that my brand new car that was being shipped from one coast to another be handled very carefully ( my sister had two of her cars ruined by a different broker, so I needed to be extra careful in who I selected to handle the shipping of my, car. I was specific that I wanted a “lift gate ” and it was to be put on “enclosed carrier” and was charged a premium to have the peace of mind that my car would avoid rock chips, hail etc. Well after having to pay IN FULL 5 days in advance, I was told the day before pick up that the truck WOULD NOT have a lift gate! To make a long story short the driver showed up with a truck from the 40’s that was basically a open transport truck with tie down side panels and big bubble back , which made my car exposed to the ground/ street! He had some very old vans rusted out and a very old sports car that ended up leaking motor oil all over the entire brand new car with silver paint! The driver showed up quickly but ruined my car , tried to get me to sign the “bill of lading” before he had even driven it off the truck ( Big red flag!) I paid for an enclosed truck so my car should been delivered to me clean as it was put on the truck.

I refused to sign anything until I saw my car. Bottom line it was a Sunday so I could not meet him at my car dealership, I was female alone with driver with no one around in a parking lot of a hotel

with this driver so when I pointed out to him the sticky substance all over my entire car and the grease on my leather seat, he denied there was anything wrong , I told him I wanted to note the damage on the bill of lading but he refused and would not let me have the key to my car until I signed the “bill of lading” Without noting any damage noted” !! I could not get a hold of Mark ( I had texted him earlier letting him know that the driver had sent me a text with a ETA and he wrote back saying he might not be available.. Bottom line is I had to take my car to the dealership to get all the excessive motor oil / grease off my car and also have them inspect for any other damage to the car underneath were I could not view( it was dusk almost dark when he arrived! After finally reaching Mark he got mad at me for not noting the damage while the driver was there and I also took many before and after pictures of my car I took including the odometer reading before my car was shipped and the driver also put miles on my car!!! Mark argued with me about what happened then put the driver on a three way call and they both ganged up on me! Bottom line is , Mark refused to even pay for my car to be fixed and feels no remorse for charging me such a high rate with no lift gate! I will not know immediately what the permanent damage to my paint ( silver) will be! I did not feel safe arguing with the driver to note damage ,I was afraid he would not give me my keys! Be extra careful who you choose to broker your Transport! If the driver arrives and you do not feel comfortable in trusting him to Transport your car then walk away and reschedule !!!! Also never pay total amount up front , most only charge a small fuel deposit of around $150.00 in case you cancel after the truck is already in transit to you ! I thought Mark would have my back and that definitely was not the case! Mark if you try to have this removed , I will write another review! Very disappointed !