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First of all, I have moved several times across the country and never had this type of experience. Let me sum it up-great customer service until you give them $, after the deposit is in they never return phone calls or even keep you posted on pick up time. I was scheduled for pick up on a certain day-with a 24-48 hour notice, which was fine-closed on my house in line with my pick up of house furniture. Not only did they never call me, but after I called them several times, they showed up two days after my scheduled moving date after my house had closed! Then the same thing happened on the delivery, almost 4 weeks to the day on delivery after they told me 7 days-yes you heard me correct-broken vase, broken flat screen and the list can go on. Now you can imagine how they have handled my customer service since the broken items-will not even respond at all-
Don’t use them-stay away, they were the least in-expensive but they broker out and it turns into a mess!!
My husband and I were incredibly disappointed in our experience with his company. Overall, I would say this company does not put the client first and is untrustworthy.
This was our first time ever using a moving company, so any “normal procedures” were unknown to us. Therefore, we accepted whatever was being told to us. To start, they could not commit to a specific moving date from the beginning, which made our timeline for moving across country left at their mercy. After giving us a window of 3 days in which they would arrive, they ended up calling the day before they were to arrive stating they were uncertain when they could be there because the van had “broken down.” Do they only have ONE van?? We needed to get to our destination due to new job commitments, so we had to leave all of our belongings behind and put our friend in charge of everything in our absence. What an inconvenience for her because they changed their arrival time twice during their communications with her.
When they finally arrived, we discovered that the movers had stolen 4 of our dvds. Perhaps they thought that we wouldn’t notice because we have a substantial collection. However, they made several mistakes…. #1 they taped up the box with tan colored tape, when ALL of our boxes were packed by us in clear tape #2 they put a dvd in the box that we had never owned and #3 my husband keeps an excel spreadsheet listing all of our dvd titles, so he cross-referenced what we received with that list.
This company has relocated their home office to Houston, TX. So Beware!!
The quote i recieved was great. It was a not to exceed price, so i wasnt charged extra at the last minute. The movers were on time and to great care of my items. Everything was padded and shrink wrapped and no damage was done to any of my items or the residence i was leaving.
