Company Reviews

Never again!

Received and accepted a quote three weeks in advance of needing to ship the vehicle. I gave them a five day window to pick up the vehicle. The day before we were flying back to New England they called telling me they could not honor the reservation unless I accepted a $300.00 price increase – no way. I paid another company marginally more in order to avoid these thieves! Do not trust this company!

I had a wonderful experience with Mercury Auto Transport. I actually found out about this company from a Reddit thread, so contrary to conventional wisdom, Reddit is in fact good for something!

This past summer, I had a horrible moving home moving experience from Wisconsin to North Carolina, so I was a bit hesitant about hiring yet another moving company to transport a car this time all the way from California to North Carolina. Bad experiences appear to be common when it comes to out-of-state moving of, well, anything. But when I contacted Mercury Auto Transport, William (my agent) was very clear and managed expectations well. He provided a step-by-step process as to how Mercury was going to handle the car transport: I’ll give them a target date when I’d like to receive the car, they’ll give me an estimate of how much it’ll be to transport the car, the actual carriers will bid on transporting my car, and I get to decide whether I want to pay the amount specified by the carrier in the bid. William would regularly text/email me updates about bids and potential bids, which definitely made me less anxious. When he didn’t reply to my text over a weekend, he apologized profusely, which was not necessary but very considerate.

Scheduling the pickup was really smooth. Alex (the rep from American Auto Carrier) gave me a time frame, and the driver, Daniel more or less abided by that. Daniel, the driver, was also great. There is an issue with the driver-side window (it’s a 24 year old car so of course it has weird issues), and he followed instructions well to get it back up. When Daniel’s car broke down, Alex promptly communicated the potential delay. I was expecting a much longer delay but delivery ended up being delayed only one day.

William continued to be attentive and checked in with me on whether I was receiving updates from the driver and carrier. June (someone else from Mercury) also checked in on how communicative American Auto Carrier has been.

Drop-off was very smooth too. While Daniel was a bit late from the estimated time frame (probably due to traffic), he remained communicative and gave me an estimated arrival time. Daniel asked to meet a nearby shopping plaza and he had the keys ready to hand off to me. He was very patient as I tried to figure out how to send money to him and his boss via Zelle.

In all, car arrived in one piece and in the expected condition. I had a delightful experience with Mercury Auto Transport and would highly recommend the company to anyone looking for a reliable vehicle transporter!

Justin at Dynamic auto was AMAZING he answered allllll of my concerns. His dispatch team SF UNION ooh boy don’t ever use them. They lie about pick up day and tell you a 2 day turn around then call to tell you the drivers are being switched and the same drivers show up at the drop off. They were supposed to discount me 100$ well when the drivers get here these 2 invalids had no idea and would not release my keys to me. They are liars. Believe all the reviews do not go with this company. I’m sure there’s better out there. Dynamic need to cut these guys loose

I had a wonderful experience with Mercury Auto Transport. I actually found out about this company from a Reddit thread, so contrary to conventional wisdom, Reddit is in fact good for something!

This past summer, I had a horrible moving home moving experience from Wisconsin to North Carolina, so I was a bit hesitant about hiring yet another moving company to transport a car this time all the way from California to North Carolina. Bad experiences appear to be common when it comes to out-of-state moving of, well, anything. But when I contacted Mercury Auto Transport, William (my agent) was very clear and managed expectations well. He provided a step-by-step process as to how Mercury was going to handle the car transport: I’ll give them a target date when I’d like to receive the car, they’ll give me an estimate of how much it’ll be to transport the car, the actual carriers will bid on transporting my car, and I get to decide whether I want to pay the amount specified by the carrier in the bid. William would regularly text/email me updates about bids and potential bids, which definitely made me less anxious. When he didn’t reply to my text over a weekend, he apologized profusely, which was not necessary but very considerate.

Scheduling the pickup was really smooth. Alex (the rep from American Auto Carrier) gave me a time frame, and the driver, Daniel more or less abided by that. Daniel, the driver, was also great. There is an issue with the driver-side window (it’s a 24 year old car so of course it has weird issues), and he followed instructions well to get it back up. When Daniel’s car broke down, Alex promptly communicated the potential delay. I was expecting a much longer delay but delivery ended up being delayed only one day.

William continued to be attentive and checked in with me on whether I was receiving updates from the driver and carrier. June (someone else from Mercury) also checked in on how communicative American Auto Carrier has been.

Drop-off was very smooth too. While Daniel was a bit late from the estimated time frame (probably due to traffic), he remained communicative and gave me an estimated arrival time. Daniel asked to meet a nearby shopping plaza and he had the keys ready to hand off to me. He was very patient as I tried to figure out how to send money to him and his boss via Zelle.

In all, car arrived in one piece and in the expected condition. I had a delightful experience with Mercury Auto Transport and would highly recommend the company to anyone looking for a reliable vehicle transporter!

Never again!

Received and accepted a quote three weeks in advance of needing to ship the vehicle. I gave them a five day window to pick up the vehicle. The day before we were flying back to New England they called telling me they could not honor the reservation unless I accepted a $300.00 price increase – no way. I paid another company marginally more in order to avoid these thieves! Do not trust this company!