Company Reviews

I chose not to file a complaint (along with the 31 other ones) on BBB cuz after sending them a threatening letter, he did return the deposit we had paid. we had the same experience as others posted here-no communication, not showing up and having excuses, raising the price after agreeing to a price (and giving an excuse that wasn’t true), and lying. and it’s laughable how he responds to these reviews…..

Highly recommend Coastal Car Transport for your luxury vehicle transfers. I recently used this company to have my car shipped from CA to FL and was super satisfied with the service and expertise.

They made the whole process effortless , I would absolutely use them again.

I scheduled 2 weeks ago, heard nothing on date for pick up, I had to call them. They didn’t have a vehicle, there’s was down, they then offered another company for more money. I declined and asked them to find another driver for quote they gave me. Day 2, I had to call again in the afternoon, asked if they had it scheduled. Paul told me that because I didn’t want the option yesterday (more money than they quoted) they didn’t have a driver to pick up as scheduled. He continued to get more belligerent by the minute, to the point I laughed, and cancelled their services. Absolutely disgusting customer service and did not back up anything they promised.

Avoid this company at all cost!! I was contacted by a sales person and decided to go through them. After some further research I came across the reviews which are extremely bad, so I decided to try and call customer support… Well I have been on hold for an hour multiple times and when I finally got a hold of a customer service agent, she hangs up on me after I said “Hi, I would like to cancel my booking”. I’m so glad I Just only booked today and I haven’t signed the agreement or any contracts at all, I seen the reviews/experienced the worst customer service already on day one so I cant imagine if they failed to get me a carrier on the date of pickup. I would be scrambling last minute like some of these other reviewers. You will be ghosted!

if i could give this company 0 stars i would they absolutely suck, you will pay an arm and leg for shitty service nobody on the company seems to have a clue what they sre doing. the most stressful idiotic people to work with. do not book with this business!