Company Reviews

If you want unreliable service along with lying, incompetence, and zero communication then please hire United Road to have all of those needs met. I purchased a vehicle from Vroom over 3 weeks ago. Unfortunately, Vroom used United Road to deliver my vehicle from Michigan to AZ. Needless to say, I still haven’t received my vehicle. I have contacted Vroom multiple times and they stated they have email confirmation from United Road that my vehicle would be delivered on July 14; then July 16; then July 20, 21, 22…and now they’re saying July 25th. Vroom would not give me United Road’s phone number so I looked it up myself and contacted them. Jared McQuown, Account Specialist, which is an oxymoron reached out to me stating he was having difficulty finding my vehicle in their system. He asked for the VIN # which I provided as well as the contract # Vroom provided me that proved United Road was assigned to deliver my vehicle. Needless to say, Jared has remained silent ever since I provided the information he requested. You can put “lipstick on a pig” but at the end of the day, you’re still stuck with just a “pig”. My advice is simple: If you have purchased a vehicle that needs to be delivered, please ask the company which vehicle transport company they are using to deliver your vehicle. If they say, “We are using United Road”, either demand a different carrier, or, cancel the deal because you will definitely be let down.

If you want unreliable service along with lying, incompetence, and zero communication then please hire United Road to have all of those needs met. I purchased a vehicle from Vroom over 3 weeks ago. Unfortunately, Vroom used United Road to deliver my vehicle from Michigan to AZ. Needless to say, I still haven’t received my vehicle. I have contacted Vroom multiple times and they stated they have email confirmation from United Road that my vehicle would be delivered on July 14; then July 16; then July 20, 21, 22…and now they’re saying July 25th. Vroom would not give me United Road’s phone number so I looked it up myself and contacted them. Jared McQuown, Account Specialist, which is an oxymoron reached out to me stating he was having difficulty finding my vehicle in their system. He asked for the VIN # which I provided as well as the contract # Vroom provided me that proved United Road was assigned to deliver my vehicle. Needless to say, Jared has remained silent ever since I provided the information he requested. You can put “lipstick on a pig” but at the end of the day, you’re still stuck with just a “pig”. My advice is simple: If you have purchased a vehicle that needs to be delivered, please ask the company which vehicle transport company they are using to deliver your vehicle. If they say, “We are using United Road”, either demand a different carrier, or, cancel the deal because you will definitely be let down.

This is the worst company I’ve ever dealt with a promise you everything and did nothing just told me a bunch of lies to get a contract then try to up the price because I can’t honor their contract refused to refund my money cost me so much more and I would never Recommend this company to my worst enemy I could give zero stars I would stay away from this company at all cost

Bait and switch tactics used on two separate contracts. Sent contract for one price, then calls customer and tries to get them to pay $500 more than agreed.

Gave the company a second chance, same story. Trying to get more money at the last minute, the reps are extremely rude, nasty full of vulgar names. This has been going on for almost a month, and they try to bully the customer into accepting a bill MUCH higher than first quoted.

I was contacted by company after I sent inquiry. They were very prompt in beginning and we agreed to a price and timeframe. After that everything went downhill and all the sudden I was being told “we can’t honor that” “we can’t get someone” I heard tons of excuses and representative became rude and uncooperative. Someone from LA location finally called and told me it would cost $1500 more than original contract was signed and agreed. I was on a strict time frame so couldn’t go elsewhere at this point. I feel cheated and wouldn’t recommend them to anyone ever under any situation. The driver they got was fabulous and did what I needed in a very timely manner and communicated with me daily. Dealing with we will transport was a disaster Dont use them I would do no stars if I could