Company Reviews

Just don’t do it! I was trying to ship my son’s vehicle from California to Louisiana and Maila said it was no problem, she reminded me that she had been doing this for 17 years. She explained the process and said they needed a deposit to reserve the driver@ $257.50 (reputable companies do not request funds up front). Because I didn’t know to smell a scam in this industry, I gave the funds. They responded with a new quote that was $500 over the first quote. I immediately emailed and asked them to cancel the pick-up. They cancelled, but conveniently kept the deposit. Now Ms. Maila won’t answer my calls or emails. Also, no one will answer their main line. I requested an investigation with my credit card company and they refunded the funds for my stupidity. Just say “no@ to ASG.

Did not initially contact me to let me know the carrier/driver was not going to be able to pick up my car on the set date. I had to initiate contact to ask what happened.

Contract wording vague regarding the window within which a driver is supposed to pick up my car (two day window? 6months? who knows?!)

I was promptly reminded of the $200 cancellation fee when I first attempted to cancel the contact after noticing this major red flag (that one’s on me for not noticing)

Price increased despite having a locked quote and signed contract. Several attempts were made to have me pay more despite that set contract.

Wrong pick up date texted to me, which caused me to almost miss the pick up, which was a day earlier than texted by the agent. I certainly hope this wasn’t done on purpose.

On the positive side: communication was more stable after that first missed date, including through the weekend. Several attempts were indeed made to find me a driver. The set price on the contract was eventually honored at the end.

Car shipping can be rough, but it shouldn’t be this hard. Will definitely be checking my credit card for extra charges after reading other reviewers. Don’t plan to use them again.

Driver refused to deliver anywhere near my requested location. Of course with my luck he informs me of this change Sunday night and since it would be delivered before their office opens there was nobody to call for assistance. I had to take an expensive Uber ride out to the boonies to pick it up and drive home. I should have known things were amiss when he picked up the car. Instead of going another 50ft to turn on to my street where there’s hardly any traffic and with room to spare for him to do his thing, he decides to park his carrier in the center lane of busy street where cars are flying past us at 50+ mph between both lanes. Trying my best not to get run over, I had to wait a few minutes until traffic was clear before getting out. So 3 stars for at least delivering my car in one piece on time and letting me pack it with couple of moving boxes but man what a headache.

If I could give them no stars I would. We ordered a car to be shipped on a Monday and they sent the carrier over the Saturday before. The service is beyond awful and you can’t get a human on the phone to remedy any issues. Never ever again and we will be fighting the charges they are posting to out credit card.

I would give them zero starts if I could. I purchased a car through vroom and they have missed 3 delivery dates. I have been working with Brandon Fender ([email protected]) Tammy Wronikowski ([email protected]) who have come up with a different excuse each time we talk. First it was the phone systems went down, then it was the driver had the vehicle but didn’t know where he was, then it was he had dropped the ball on the timing. This is a been going on for weeks! We only the vehicle is only coming from a state away. I only provided these emails as it is near impossible to find a direct line of contact with anyone at this office and avoid giving a direct number.