Company Reviews

Had to update because first for me. Within 2 hrs of me posting my review the local manager called me From Texas and apologized for the communication breakdown. Definitely said he was not looking for upgraded review. Much appreciated and definitely worth noting. Please check the original review below.

I travel literally for my job every 3 months. I have shipped my car over a dozen times. Maybe once duplicating a transport service. I chose this location because they were local to my outgoing destination ( Houston).

Prices were on the lower end side and booked a few weeks prior to shipping my car back to Ohio. I usually pay for higher end companies like Montway etc.

I emailed the local manager and told him my concerns and my issues with communication during shipping process. Very friendly but this was the worst communication of any shipping company i have used.

Would tell me daily that someone would definitely let.me.know yay or ney if there was a driver. Never got a call. Had to call daily to check if possibly pick up. No but I will definitely have someone call you to let.you know. Crickets.

I’m here on a work contract so I’m on a bit of a time crunch and to have to take time out my work day every day during pick up.period. Yep I emailed and left voicemail to please give an update. Nothing.

The only saving grace that gives them 3 stars.is the driver they chose. I met him.in Houston. Told him I’m flying back.to Toledo and going on my birthday trip on such n such a date. He had my ride there on memorial day no less. 2 days ahead of projected drop off. He told me to reach out to him personally as he does TX to Chicago frequently and I def will. He was awesome

I’m now ending Day 5 of my ” Pick Up Window ” and that doesn’t include the two Weekend days…. In other words, I paid over a week ago to transport a vehicle from Arizona to California, just a little over 500 miles, and no one can tell me when I can even expect my vehicle to get picked up let alone for it to be delivered to me.

They pitch your vehicle will be picked up in 3 days, don’t believe it….when I pointed out we are way beyond the 3 day Window ” their pitch” changes to an estimated window! Believe me, I have 3 more vehicles needing transport in the next 6 weeks….I certainly won’t be using these guys! :-/

Do yourself a favor and don’t use this company. They don’t communicate well at all. I understand a business being busy, but not too busy to keep your customers in the know about their shipment. 0/10, wouldn’t recommend.

Terrible communication and not there to suit your needs. They will hike the price up on you and give you crap for service. Patrick is terrible about getting back to you and really he just pawns you off on the driving company. Terrible company and would never recommend them.

Worse company ever..i have a signed contract with another broker company who has been excellent but this company refused to back off..and because of that they screwed up the process…i finally called them to back off and stop sending me emails etc that I already have a contract with another broker company and I had to threaten a lawsuit..the guy hung up on me but according to my broker he did take down my info so now my broker can proceed in finding me a carrier/driver….