Company Reviews

DO NOT USE UD. Total scam company. I signed a contract stating they would transport car from Florida to Pennsylvania for $ 600 with 100 deposit.

I got a call today that car will be dilvered tomorrow and the cost is 1,000 less 100 deposit and I owe 900 instead of 500. I called UD and he told me sorry we fired the guy who gave you contract and there is nothing we can do. I even offered to split difference and he wouldnt do it. I am totally frustrated and going to contact my credit card company along with reporting them to BBB. Bad feeling getting scammed so blatantly.

I was repeatedly lied to about the status of our car pickup. I called three times over the week prior to the scheduled pickup, which was Saturday June 5th. In all three calls, I attempted to obtain the driver’s contact information, and their reply was always that the driver would contact me the Wednesday prior to the pickup.

Wednesday and Thursday passed with no call, both times I called Creative Rides again and they assured me that the driver would call the following day. On Friday, just 1 day before the pickup, there was no call and Creative stopped answering the phone altogether. The same thing happened today, which is the day our car should have been picked up. Not even an email or text to let us know of a delay, or apologize, nothing.

Now, the reason I know they lied, is that we’re now scrambling to try to schedule a pickup with a different company in 1-2 days, and several brokers have told me that the job is up in a national board that all the car transportation brokers and carriers use, and there is no driver assigned to it.

We have to take a flight to move cross-country in 3 days, and this is causing us a great deal of stress. Read other reviews and you’ll find similar experiences. This company’s practices are fraudulent, they will lie to you and abandon you. Avoid at all costs.

I evaluated several online vehicle shipping broker companies before selecting BookEZ, and was pleased with the results. It turns out that it can be a complicated process to ship vehicles. I dealt with Michelle, who was very knowledgeable and worked hard to meet my schedule to ship our two vehicles coast to coast. Both vehicles were picked up at our home on a small transporter, and then on their way to the larger rig for transit from the LA area to South West Florida. The only thing that would have made this a 5 instead of 4 stars experience was to have a progress update while in transit…

They ended up reaching back requesting $50 to cancel AFTER A MONTH of me contacting them trying to get my money back. God bless PayPal or else my money would be gone. They are scammers. They will steal your money. Look elsewhere. Their representative Emma is dishonest and will con you!

I have requested a quote and the price was lower than the competition. I got an email for confirmation and a contact phone number. I text the phone number because my car should be shipped in two weeks and I get a phone call screaming that I’m calling too soon and cussing out that I texted them early. So unprofessional and rude and of course would not trust my car to be shipped with them

Update:

Now they say on my google review that I’m a fake review lol. I have screenshots of the conversations and the emails. You guys really suck and still unprofessional. Instead of denying start working on your company and make it better and start being professional