Company Reviews

Just like the other lady said, this company won’t return customer’s call, acting like criminals.

I had to cancel my transport plan. They’re not returning my $880 balance( $1075- cancelling penalty.

I’m not sure if I can charge these guys in my state since they’re in another state

If I could give a zero I would…they screwed me out of my $500 deposit and never delivered on anything he said would get done. I will be seeking legal actions against this company I had to drive both my cars across country 2600 miles.

I am very disappointed from service that I was promised but never provided.

The driver canceled pick up on me, because he could only pick up on Sunday, when dealerships is obviously closed.

And company still charged me

I was worried but EVERYTHING went PERFECT!! Before booking with Roadrunner, I had a very bad experience with another company the previous week. So bad that I may lose a $200 “deposit” but wasn’t about to send any more money or trust them with our car. So I was very weary and honestly almost every company I looked up had a lot of negative reviews. So you feel like you don’t know what to believe or who to choose. And even after you make a decision, you still are worried the whole time wondering if it will go well or if you’ll be one of those unhappy customers. Well, I’m happy to say that it couldn’t have gone more perfect! Started with a quote from Cameron about a month before. When I was ready, the price was still what he quoted. No deposit was required and he let me know that was how reputable companies operated. I was kept up to date and although it is difficult to get someone on the phone, I used the “online support” and always got help within minutes and a phone call when it was really needed. I wasn’t sure at first, about how that would work but was extremely happy how quick they responded on there multiple times. Then the actual carrier called the day before and then a warning call when he was headed our way, all on the planned day. He was awesome (Ion) and our car was delivered on the estimated day. So it just went as good as it could possibly go and we are very happy, would definitely call Roadrunner again if we ever need transport in the future. Thanks guys!!

Called them to ship my car up from FL to NY. Waited a few days for a driver. Finally got one, but then the truck broke down. (I paid $100 as a deposit for that delivery). They said wait 5 days and the truck will be fixed, or we can find you a new one. Well, 5 days came and went and no answer. 6 days. 7 days etc.. now I’ve waited 11 days for my car and it’s still sitting in Florida. I tried to get my refund and they gave me push back for it, when no service was conducted.

Eventually they blacklist your number and Mike Moss, the dispatchers and customer service ignore your calls. I had to download a Google Voice number with a different area code just to get him to pick up. Ridiculous. That is straight up disrespectful, especially when you just take someone’s money