Company Reviews

Missed the delivery, doesn’t respond to phone calls, and essentially held my car hostage unless I agreed to a redelivery fee. This company is a scam artist!

Reindeer collected the car in perfect condition, and delivered with the fender misaligned – all documented on paper and with photos at pick-up and delivery; they denied our claim because they could not find evidence of negligence or misalignment on their part, but could not explain how the fender got misaligned… use at your own peril…

Get there faster than I expected, great price great service! Joshua is a nice guy and gets my car there safely, the only star taken off is because when the trucking company picked my car up they were late for 5 hours.

I have had a terrible experience with the dependability and communication from this company. They are working with Vroom, who is truly no different. The driver on the bill of lading for my car being delivered is “Don D.”. He is LATE. I would never buy a car this way again and will advise others not to use online buying services unless they have incredible patience. Vroom was not easy to work with and Shipping Experts took a mediocre experience to 0 mark. Vroom has really terrible reviews, mostly focused on late and damaged cars…. I am sure that they work with many shipping companies, but this one is certainly one that is contributing to Vroom’s review scores. This company is delivering to the east coast from California.

Shipping Experts, also called “VINlocity Carrier, an Acertus Product” on the Bill of Lading did not reach out to me or Vroom when they were running late.

On the third delivery date that I was told to be available from 10-6 for delivery by Vroom, I called Shipping Experts at 4 pm and dispatch let me know that they weren’t going to hit the window. Though the car was only 3 hours away from me, the delivery was shifted back 2 more full days to allow the driver to “reset his time”. It seems like this would be something they could plan or at least communicate the full day before I stayed home from work for an 8 hour delivery window. Abel (sp?) told me the company couldn’t foresee that Don D. the driver was going to hit his maximum driving hours and need to stop. “It just happens when it happens and we can’t plan it like that”. ANY SHIPPING COMPANY WOULD BE ABLE TO PLAN THIS.

I hope Shipping Experts work to fix this issue. I will also communicate it to Vroom so that they are aware.

Excellent service by Paul, great follow up and very responsive, I transported a 2014 LR4 from WA to CA

Paul was great