Company Reviews

Do not under any circumstances sign a contract with this company!!! They give you a supposed date and time of pickup and then they make you wait all day and never show up. Then when they fail to provide the service and you try to cancel, they refuse to cancel without making you pay a cancellation fee that is never disclosed to begin with. They are a pure representation of inadequate, self serving and deceptive business practice and should never be trusted. The worst form of customer service I have ever seen in my entire life!!

Fraudulent company, bate and switch contracted for $550, booked 2 months in a advance said truck would be hear between 945 and 1045 am at 11 am called and said it would now be $900 and maybe tomorrow or later in the week. Demanded money back, fought and fought promised they would refund all then didn’t. My car is still stuck.1,500 miles away a week later. Stay away !!!!!

Oscar and Santos did a great job installing our new oven from Lowe’s. The oven wasn’t an exact fit and they figured out how to make it work by removing some molding and cutting it down to size after they completed the installation. They worked quietly and efficiently and we were delighted with their work.

Renee was the best part of my experience. I ended up shipping 8 cars total and Renee picked up the phone everytime I had a question. She returned all my emails promptly and truly made shipping a car easy. This is the second time I have used Ship-A-Car Direct and I will only use them in the future due to their customer service.

I am submitting this review unsolicited as I felt that my experience should be considered against the less than positive reviews. My initial contact for quote was Carlton. He was professional and thorough in answering all my questions regarding transport of my dealer purchase out of state. They weren’t the least expensive for enclosed transport but I felt comfortable with using them due entirely to Carlton. Someone was available 24/7 throughout the process through delivery. They were on time and never changed price or quality of service. My vehicle arrived as promised. I would not hesitate to use this company again or to recommend them. Ask for Carlton; its worth the assurance it will be stress free.