Company Reviews

This company was hired by LAURA GMC to find transport of a 21 Denali HD to NY(LI). Mind you they are just a broker and hired and incompetent company. Relocation Express llc out of PA. First the they told me they will let me know when they pick up the truck and when to expect delivery. Mind you I get a call at 3pm that my truck will be delivered at 7pm same day. I was in NYC for a meeting and had to rush home to only find my truck destroyed by a bridge.

Relocation Express llc hired by ACERTUS destroyed my 21 Denali HD by hitting a bridge. Truck should have never been on the top in the first place. That’s what happens when you rush and get complacent. Owner told the driver to tell me to take the truck and fix it they will pay. Yea that’s what I’m going to do on a 82k truck that was special ordered. Stay far far away.

Contracted with them on a Tuesday, called to get update on Wed. no answer, no return call. Texted, emailed and called again. No answer no return call. Have paid over $500 in storage fees becasue they never picked up the car. They wouldn’t even answer the phone. Avoid at all cost.

I dealt with Beth at Dealers Choice. My car was picked on time and delivered on time. Who could ask for more? Highly recommend Beth and Dealers Choice.

In the last 20 yr I moved close to 10 times, this is the worst experience I’ve ever had so far. I want to be clear from the start that YES I had more items than the inventory list . But I gave the estimate from a different city and I wasn’t sure about the items. I was in southern California at that time, and gave an estimate over the phone. There was no way I would remember how many boxes or plastic pins I need. I was clear about the house size and furniture/dresser items. We tried to make it as easy as possible on the movers. We packed everything ( I mean everything) all the boxes in the garage ready to load to the truck. We emptied all dressers completely then we got charged for those extra boxes! The house was almost empty: Master room had 1 bed and 2 empty dressers, 2 bedrooms with no bed frames, just 2 twin mattresses, a living room with a couple of sofas and one big screen TV . Anyway I had all the boxes ready in the garage ready to be picked up. I paid extra for the fridge 250 anyway. At the time of move they gave me another estimate, I had no choice because the owner was waiting to pick up the key. Charged form 3800 to 5500 $ , unbelievable. After the move they arrived late, the cut back of one chair, scratched my table. But the most amazing thing is that they bent my spring queen sofa in half and wrapped it for 5 days, I have a groove in the middle of my mattress now, not sure why they did that? I am not sure but I think they subcontract and subcontract. Because the one who delivered the stuff to my new house asked for the rest of the money in cash or postal order!, and does not take credit card or other method, again not sure why? The extra charge was not justified to me. I had to agree because I had no choice and no time. Worst experience for sure.

Great Service and Friendly Staff. I recently moved my vehicle from FL to NJ and they did an amazing job. I spoke to Izzy and Jake who were professional and extremely helpful explaining the process. This was my very first time moving a vehicle and it was a great first experience. They quoted me a very fair price and picked up and delivered my vehicle within the time frame that was promised. I was able to communicate with the gentlemen at Freedom Auto Transport and the driver, must say great line of communication. I highly recommend Freedom and will continue to use their services in the future.