Rating & Reviews

real companies, real people, real reviews

ROADRUNNER AUTO TRANSPORT
ROADRUNNER AUTO TRANSPORT
Diamond Affiliate
Read More
diamond affiliate
October 4, 2020

Would not recommend and will never use again. My vehicle was not picked up at origin within the 2 day window provided and there was no proactive communication. My vehicle was picked up before I had to leave town and it sat at origin for several days before they could find a driver to take it across country. Again no communication about the delay and when it was going to be picked up to go cross country. The biggest issue I had was the inside of my vehicle was damaged between when it was picked up and dropped off and they took no responsibility for it. They said they don’t inspect the inside of the vehicles but they asked for me to get a quote for the repairs and submit a claim and then denied it which was a waste of time since they likely knew it would be denied from the beginning. Don’t use this company. I moved cross country a few years ago and had a great experience with a different car shipper and will be using them in the future.

Alicia A.
October 2, 2020

In short, you pay the shipping company $350 to make phone calls and send a few text messages to automotive carriers that may transport your vehicle. I am by no means not against a business making money–especially a small business–,but I have an issue when a business portrays an image that is inaccurate. The company conveys a “we have your back if anything happens; your car will be insured” facade. However, if something goes wrong, ABC Auto shipping is likely to claim zero responsibility and excuse itself as only a broker of the transaction, regardless of whatever happens to your vehicle.

ABC Auto Shipping offered me $90 as a courtesy for $180 in storage fees I paid because the carrier that was going to pick up my car arrived three days late. I suppose the business hoped the refund would make me remove this review; however, I refused to agree to a quid-pro-quo arrangement. In the end, ABC Auto Shipping back-pedaled on the $90 and cited the service contract as the reason–not a problem.

I have been calm, reasonable and cooperative throughout my interactions with a representative of the business and the delay in communication, which is true, was due to a misunderstanding on my end. ABC Auto Shipping keeps updating its response to this review for reasons that I do not understand.

Ruben K.
October 2, 2020

I called this company about 6 weeks before I needed my car be transported. I was constantly checking the status of a driver & they kept saying they were still looking. Up to the day my car was supposed to be picked up & nothing! They didn’t even call me on that day to keep me posted. So I had to scramble and pay double to secure a driver for the next day. I would NOT recommend them!

A C.
October 2, 2020

THIS IS A SCAM. My family had agreed upon a price with them and after they loaded our belongings, they more than doubled the price. We asked them to give us our stuff back so we can switch to a different mover and they refused to drop it off. Afterwards, we decided to just pick it up ourselves and they refuse to give us the location. The location they list is not real and this whole business is a scam. For the love of God, DO NOT work with them or associate yourself with them. I am still yet to receive my belongings.

Jeremiah O.
October 1, 2020

The owner Bill called me this morning and was immediately aggressive. Told him I had already figured it out, thank you for your time anyway. His first response was “dont give me the bums rush, listen to me asshole”

And you’re the owner of a company? That’s pathetic that when somebody doesn’t want to use your service you call them an asshole?

This guy is a horrible business person and someone I would avoid at all costs.

John R.