Company Reviews

We booked Prime Relocation Services to pack and move our belongings from Murrieta, Ca to Concord, NC on 9/1/20. We had requested our delivery date to be 9/11/20 in NC. Our initial quote for a 4 bedroom home was approximately $5700. Upon arrival, the price increased to $14,299.67. We felt forced to agree due to a time line for a new job starting in NC, plus we already paid a deposit of $1,429.75 prior to the movers arrival. The movers implied we may lose some or all of the money paid already if we cancelled the move. We reluctantly agreed to the move. After the pick up they required a check for another $6000, then stated the remaining $6869.92 balance would be required at the delivery in NC. On 9/9/20, I received an email with my invoice from our move from their Customer Service manager, Felix. He also called me saying I needed to pay the remaining balance before our move could be scheduled to leave their warehouse in California. He sent me a separate email from his corporate email account giving me the account information in which to pay my remaining balance of the $6869.92 through Zelle. I let him know I would need to break it up into 2 payments because the max transfer amount is $3500. I then transferred $3500 on 9/9/20, then I sent the remaining $3369.92 on 9/10/20. On 9/16/20, a representative from Prime Relocation Services named Brenda called me asking for payment of $6869.92, which I had made on 9/9/20 and 9/10/20 to their Zelle account. She asked me to send proof and I sent her screen shots of my Zelle transfers. She thanked me and said she’ll get back to me. I asked about my items which we had expected a week ago at this point. She said she had no information on scheduling yet. She called me back on the same day, 9/16/20, to let me know they have fired Felix that same day due to fraud. Felix was the representative that accepted our $6869.92 payment on 9/9 and 9/10. She stated the account information for the Zelle transfer Felix gave me might have been his own personal account. She asked me to call my bank to see if I can recover the payment, which I did the same day, but my bank said it is not guaranteed and the claim could take up to 45 days to process. I called Brenda back to let her know that I will need to wait up to 45 days to hear back from the claim and she told me that they can’t schedule for my belongings to be delivered until they receive another payment of $6869.92. They are planning on holding my belongings until I come up with another $6869.92 which I have already paid. My 4 children age 11, 9, 6 and 3, my wife and I are living with only the items we brought in a car and an SUV since 9/1/20 and they are threatening to not deliver our stuff if we don’t pay again. Today is 9/23/20 and we still sit here with no belongings in an empty house with this company holding our stuff hostage.

Kristen D and her unprofessional attitude led me to not procure this company and, from reading the reviews, I am better off. She was annoyed because I was asking basic questions about the Terms and Conditions and she gave me an attitude, hung up on me, and emailed me saying:

We cannot assist you with your car shipment.

You would be better off contacting another company.

Thank you, Kristen.

DO NOT waste your time with this company!!! The recruiter gave me false information, wasted my time and money!! Their equipment is NOT new!! Again…DO NOT waste your time!

I likewise cannot give ZERO or would – do not use this carrier. I was accused of reversing my payment which I did on payment when driver gave me wrong amount – then within minutes I paid new amount. I received emails and voicemail threatening legal action and asking me if this is how I do business. I have never been so insulted when Robbie at Trusty Transport had his facts wrong. He left nasty voicemails to me and I my wife. This is a very unprofessional firm – DO NOT USE THEM. They did not deliver to my address, made me wait at Walmart for 1 hour and 10 minutes and then wanted me to Uber across town to another Walmart. Awful, awful experience. Car was filthy upon delivery even though I paid for under cover service – a complete joke of an experience.

Car is scheduled to be picked up. After I called at 9am Krystal said dispatcher won’t be in until 1100 and would call back at 1100. She never called back. When I called it went to voice message. Hummmm waiting on your company to stick w/ the contract