Company Reviews

This place called me when I was getting quotes to ship my car. The guy Tom said he was with AAA. I myself have AAA and was unaware they do car shipping. He said it’s apart of my insurance and that I didn’t need my membership. He really played into it and made me think AAA offered this service. I was surprised but happy that I get to use such a trusted company… so I thought. Later on when it was closer to date I needed and had the money to pay, I searched the phone number and found that the company is really called AAA Anytime. Completely different for AAA of Southern California. These people were trying to scam their way into business and I was almost too naive to believe it. Good thing I double checked before actually going through with it! This company needs to have their name changed or sued by AAA because this isn’t right. The reviews people leave just confirm how they scam and lie. Their prices that I was quoted weren’t bad at all but not worth it! Nice hustle though!

Avoid at all costs!

Erick did a bait and switch from quote to actual price!

I paid my deposit, and the day they wanted to pick up my car for transport, I was notified that the delivery price was going to almost double the quote! The quote was even in their contract.

This is the kind of company you hear horror stories about.

Wtv you do, go in knowing that the price they give you, is not the one you are going to actually pay in the end.

Car was delivered fine, but that was only because of the driver who they gave the load to. Wouldn’t go through this broker again.

PLEASE READ! DO NOT USE MR CARSHIPPER!

We made the mistake of moving our car from LA to Atlanta. I should have done more research. They call center they have is unresponsive as soon as you book the delivery. Mr CARSHIPPER used the WORST trucking company ever! The dispatcher from the trucking company texted me 3 days before pick up to confirm the pick up date and time. She had me call her to confirm which I did. We set a date and time and I thought everything was fine. She called me 2 other times to confirm. When the dates and time came it did not happen like she said in the other calls. I kept texting the truck company and calling but no answer. We had booked movers to move our furniture into the moving truck but couldn’t because our car was in the way. I tried calling Mr car shipper but they pushed the blame to the trucking company. The driver finally came. I asked to call the dispatcher from his phone since the dispatcher would not answer my calls. She did answer and said she was sorry she made the mistakes. They took my car and did the same thing with delivery and kept changing dates and times. When the trucking company finally came they would not come near my house and I had to go extremely far to get the car at 1am. I told mr car shipper about the experience and they did not care. They said they were separate from the trucking company

Please do your research. Do not use Mr car shipper. They are rude and use shady cheapy truckers.

This place called me when I was getting quotes to ship my car. The guy Tom said he was with AAA. I myself have AAA and was unaware they do car shipping. He said it’s apart of my insurance and that I didn’t need my membership. He really played into it and made me think AAA offered this service. I was surprised but happy that I get to use such a trusted company… so I thought. Later on when it was closer to date I needed and had the money to pay, I searched the phone number and found that the company is really called AAA Anytime. Completely different for AAA of Southern California. These people were trying to scam their way into business and I was almost too naive to believe it. Good thing I double checked before actually going through with it! This company needs to have their name changed or sued by AAA because this isn’t right. The reviews people leave just confirm how they scam and lie. Their prices that I was quoted weren’t bad at all but not worth it! Nice hustle though!

After much research of transport companies, I made an online inquiry with

Safe Mile Auto Transport

500 E Main St, 16th flr

Norfolk, VA 23510

on January 17, 2024. It auto generated a quote and an ID #151863 with basic information. On January 29, 2024 I did another inquiry from a different starting state and received a quote and ID #152897. On January 29, 2024 I called Safe Mile Auto Transport from my cell phone (240) 784-6215 and spoke with Joseph and made him aware I am interested in more information on how their services work. Joseph explained to me there is an initial deposit of $250 which I paid by credit card payment at that time to hold my online quote. I reiterated the date I needed my truck to be picked up, which we both confirmed 1/29/2024. Joseph stated he would check to make sure a driver would be available and call me back.

Joseph called me back and stated he has a driver available for my date. The driver/trucker requires the balance on the day of delivery in full. I then asked Joseph could I use my credit card for the balance on the day of delivery. Joseph stated no and I would have to pay the total balance in cash. I then asked do your drivers accept ZELLE, Paypal or VEMO? Joseph stated let me ask my manager and I will call you back. I stated ok.

Joseph called me back and stated if I use my credit card for the final transaction it would be an additional $85 added to my total. I then asked Joseph what is the additional charge for? Who does the additional money go to? Joseph could not give me a response. He muffled something which I did not understand. At that time, I requested a full refund back to my credit card since he and his manager could not conduct business appropriately regarding payment options. Later that evening 1/29/2024 I received an email for order #152897 stating if my account has been charged then I should expect to receive my refund within 3-4 business days.

On February 19, 2024 I called Safe Mile and spoke with Jimmy in reference to not receiving my full refund. Jimmy indicated that I should have received my refund by now. After speaking with Jimmy and not having any resolution I sent an email to [email protected] in reference to the order number and not receiving my $250 refund. I than receive a response email from another representative named Eric who informs me their team is currently conducting a thorough investigation into my order including detailed review of the voice recordings with assurance that the recordings are doubled checked before reaching out to me again regarding my refund.

My response to Eric’s email was:

~ It is illegal to record any conversation without the other party’s consent or knowledge of the recording according to Virginia code (Va. Code Ann. 19.2-62) which is a felony offense.

~I did not have any written contract with Safe Mile Auto Transport at any time.

~A driver was not assigned to my order because we could not agree on payment options upon delivery of my vehicle.

I sent Eric an email on 2/27, 2024 stating his recorder must be broken since I have not received any updates. I then received a follow up email from Eric which appears to be an invoice that has bogus information cut and pasted from some other transaction into the invoice stating I cancelled the contract.

~Yes, my credit card was later approved with the condition an additional $85 would be added if I agreed. No explanation for the additional cost.

~Also stated that I blocked their number, so they were unable to call me.

At this time, I am submitting this letter as an official complaint since Safe Mile Auto Transport and I cannot come to an agreement to resolve this matter. Their practices are fraudulent and do not match their online policies. Please review this detailed information.

Thanking you in advance for you time

Angela Sanders