Company Reviews

I simply got an online quote and they relentlessly contacted me every way imaginable. when I finally spoke to someone I politely asked if they would stop calling and the person on the phone said, “you don’t have to cry about it!” and immediately hung up.

Ben and others, this company treated me the same way, quoted me $450 with a $150 deposit then when it was time to pick up the vehicle saying that it would be a total of $925. I explained to Robert Austin, from he was the person I had been in communication with, he had quoted a different price. I paid the deposit with a credit card, so I thought for sure that I would be able to get my deposit back. But NO. They, Robert Austin, USA CarShip said that I cancelled the pickup, even though that wasn’t the case. They also sent my credit card company a totally different invoice then they sent me with a different date and person (Jacob Bruce) name on it. So, to anyone they considering using this company, PLEASE BEWARE!!!!! Through this experience, I’ve learned that a reliable company never ask for deposit. YOU WILL NEVER HAVE TO PAY A DEPOSIT WHEN SHIPPING A CAR…… YOUR CAR IS THEIR COLLATERAL!!!!!

First time needing auto transport. I bought a car in Texas to ship to CA. I always research a company before using and Mercury seemed to be pretty well reviewed.

So basically you pay ($200) to Mercury to use their “expertise” to select the “correct” independent transporter for your needs. I felt fine to pay that for the “expertise”. And so they found one for me in my agreed on price range.

First this trucker has a 1.5 day breakdown delay. Then his text communications are in broken english, and straight up full of attitude and rude. I’m just trying to get a status update since it’s 12 hours AFTER you missed the 2nd pickup time YOU set up!

On the pick up side, I am never given a delivery day or time. So one day I get a text saying the car is arriving TODAY in 4 hours. Luckily I could make the pick up. But come on man. This communication is a terrible way to run a business. I would NEVER use that transporter again. And I hope Mercury doesn’t either.

Maybe this is just the way it is in this fully independent operator business. Bottom line, my high end car got here quickly (overall) and undamaged. So, guess I should be thankful?

Great service from the gal that I spoke w on the phone to paperwork to fill out simple and fast. All happened in one day from ordering service to picking up at my door, took 4 days to get to his nashville door. The price was better than expected. Shipped my son’s car from California to Nashville, and the truck driver/owner was on the ball… easy to work with. I w be using again.

I picked three different carriers. I chose another carrier. I was advised I needed to get insurance which was added to the balance. I was contacted and informed they have a driver, however the driver wanted more money…$300 more. I politely said, no thanks and immediately contacted Sherpa, which I should have done in first place. No hidden fees. Polite and professional. A company of their word. The driver was Gungaa with MGI Express, Inc. smooth transition, worry free. I got my car in three and a half days. Will use again!!!