Company Reviews

After reading nightmare reviews left by customers for many of the large auto transport companies despite all the paid-for “top 5” articles saying how great they are, I was very nervous about finding an honest and reliable company to have my vehicle shipped. Even though it’s a 14-year-old Wrangler with pinstripes and now transmission issues, I’m sentimentally attached to it! I finally went with JP Auto Transport after seeing a post from them on Reddit. They were more expensive than the lowest quote I received by about $100, but they were very responsive, were semi-local to my area, and believed they could get my marginally operational vehicle from Las Vegas to LA within about two days of my booking.

I was pleasantly surprised when they were able to deliver my Jeep a day earlier than expected, and in an enclosed trailer even though I hadn’t paid extra to request enclosed storage when I booked the shipment. I recommend them to others and would use them again, although hopefully I don’t have to!

The Good:

* Price was reasonable

* The shipper required an extra $100 COD. Get It Done refunded the amount from my deposit back to me so I could pay the driver and keep the overall price as quoted.

* I was almost always able to contact the company by phone.

* Vehicle arrived safe and sound.

The Not So Good

* Pickup was 2 days later than promised

* Delivery was 3 days later than promised

* No responses to emails or texts…always had to call them.

* No tracking of shipment was provided…after many daily requests. I finally called the actual shipping company to find out when the truck would be arriving (Get It Done are brokers…they hire out the shipping). Otherwise I had no visibility as to when the vehicle would be arriving.

* I never received any acknowledgement of the order after I paid the deposit, or a confirmation of the COD amount. Thankfully the person who shipped the vehicle texted me a copy of the bill of lading from the shipper. Otherwise I would have never known the COD amount was higher than quoted.

Summary

* Company seems to be honest, but not well organized. The response of the company is always about how they are a family run business but never addresses the issues raised.

The Good:

* Price was reasonable

* The shipper required an extra $100 COD. Get It Done refunded the amount from my deposit back to me so I could pay the driver and keep the overall price as quoted.

* I was almost always able to contact the company by phone.

* Vehicle arrived safe and sound.

The Not So Good

* Pickup was 2 days later than promised

* Delivery was 3 days later than promised

* No responses to emails or texts…always had to call them.

* No tracking of shipment was provided…after many daily requests. I finally called the actual shipping company to find out when the truck would be arriving (Get It Done are brokers…they hire out the shipping). Otherwise I had no visibility as to when the vehicle would be arriving.

* I never received any acknowledgement of the order after I paid the deposit, or a confirmation of the COD amount. Thankfully the person who shipped the vehicle texted me a copy of the bill of lading from the shipper. Otherwise I would have never known the COD amount was higher than quoted.

Summary

* Company seems to be honest, but not well organized. The response of the company is always about how they are a family run business but never addresses the issues raised.

horrible company, horible customer service! absolute BS.

Request started on 3/35 to have car shipped by 4/18.ou y

They promised pickup by the 9th…nope! then the 12th….no show! then by 4/14, then it s gonna be Wed 17th…..excuse after excuse. IF you try to call you canned messages, AI chat same thing and again on email. Save yourself the stress and call someone else.

Warning this company will rip you off. They have the highest rate around all of the reviews are fake. My Trailer was damaged and carriers insurance will never cover your damages. $350 non refundable broker fee.