Company Reviews

After 6 txts back to back with no response from me, I told them to stop messaging me and I knew they were a scam. the following conversation transpired.

me: “Stop txting me. You’re a scam.”

them: “You are losser”

“I;m not scammer”

” You are just an undereducated person nothing else”

me: “15, 1 star reviews say otherwise”

Them: really (6 laughing emojis)

Aggressively called me until I booked and then I was never able to get in contact with them again. Luckily I got the phone number of the shipper and the third-party did a good job delivering my car but I would definitely not book with roadrunner again

A driver from Western Express hit my legally parked semi. Western Express are jacking me around despite me having the dash cam and police report showing they are 100 percent at fault. The driver also admitted it. The driver hit my semi in a truck stop. He was preoccupied and talking to a passenger in his truck. He was not even looking at where he was driving. His trailer caused 13k in damage. western Express is ghosting me. They were 100 percent at fault. I had to file with my own insurance and have my insurance co sue western Express! They are a very bad company. I have talked to many other drivers and they were ghosted as well. They self insure where most trucking companies pay 10k-20k per truck per year. If we have to file on our own insurance our policy increases. They have poor business practices and hire truckers that are not adequately experienced in driving.

Proceed with caution if you’re considering this company. After submitting my request online, I refrained from confirming on their site, as it explicitly stated that only a deposit would secure a pickup date. Pushy communication, via email, text and phone calls. Despite this, they went ahead with my request without any agreements or deposit. Additionally, they attempted to divert my order to another vendor without my consent. The handling of my car seemed subpar, possibly due to the confusion caused by the duplicate order with this company. Overall, my experience with this company was fraught with negligence and disregard for proper procedures. Would never recommend or use this transport company.

Edit 2/10/2024: My order was “assigned” to a carrier. It was not “confirmed”. Orders cannot be confirmed until the deposit is made so this is not my mistake. I did not follow up with your company and your company still placed an order without my consent. You also tried to hijack the order from the other vendor I was working with because your Order Number did not match with the “working” Order Number. My car was picked up with the correct “working” Order Number and yours was delayed by a day. On your website it clearly states orders are not “confirmed, scheduled, picked up” without the deposit. Again, I never followed up with your company and I did not place the deposit to move forward with your company. I didn’t sign a contract to have my car transported via your company. You had no right to move forward with my order. And of course you had to cancel my order, my car was gone – it was picked up by the correct company with the matching Order Number. What? Are you going to pick up an invisible car?? The timing of your “scheduled” pick up was unprofessional too. There was no indication or communication my car would be picked up from anyone at your company. No emails or messages. Only emails and messages about depositing the funds. It was concerning when I received a call from an outside vendor that they were arriving at 8PM-9PM. Who schedules a pick up at 8PM at night?? I also was not “working” with multiple vendors – I requested and compared prices with multiple vendors like most smart consumers do. Please do not fabricate my story. What kind of company goes out of their way to do that?? I would NEVER recommend your company to anyone I know… Really unprofessional.

Ultimate bait and switch. Price was doubled when they showed up. Took 3+ weeks to deliver and found out it was in a warehouse in Vegas. Finally delivered (one man crew) and there were multiple items damaged. Worst moving experience of my life!