Company Reviews

DO NOT DO BUSINESS WITH THIS COMPANY!!! My experience with them was the worst ever. ive transported three times before this one, and these people were by FAR the worse experience. as a consumer, I entrusted the person on the other end of the phone to do what he agreed to do which was honor the cost of $850.00 to ship my car from pensylvania to california. Once my deposit was in his hands (sergio), I then had $650.00 to pay upon the delivery of my car. It became an bidding game after that. He involved me in getting quotes for $1100, and $1000 to pay any driver to deliver my car… this is ON TOP of my $200.00 deposit. As a customer, I wasnt supposed to be involved in that process, but to completely go around the price of what we originally agreed upon was what upset me most.

After this, I did read the legal page on the site (I didnt at first) that mentioned them not having control over prices going up during the transaction (although worded differently). Still, it also mentioned that after ten days, if the car is still sitting, the consumer is entitled to 50% of the deposit back… $100.00 back to me, right? Well, this did happen, and they DID not validate that to me.

My mistake was dealing with them when sergio seemed suspect from the beginning. He wasnt professional, and he WILL NOT keep you informed on what transactions are going on with your car as a consumer should be. Dont believe me?… Call him and listen to him talk. he doesnt have a clear layout on what will go on with the financial transaction to take place. I knew this, and thought it was just the way todays sales persons are, but i knew better then, and did not act on it.

In short, im losing $250.00 from a transaction thats costing me $1150.00 (paying $900.00 for the delivery of my car). I could have originally paid less with a more reputable company that was local. I typically dont go away based on oppinions from others, which is why I say give him a call and listen to him talk. Its the sign you can base your own decision from. “My pain, your gain folks”.

Don’t do it, this company is a scam they were great till they got my deposit then they have been ignoring my phone calls, missed the deadline, and never returning my voicemails , but yet when I call from a different number they pick up and quickly scurry off the phone, it is a slimmy company that offer awesome quotes to rope you in and rob you!!!!

****Update**** for the full, and awful story, please read the previous review.

So the owner took ages to call me back last night and still didn’t have any information for me and said that he’ll “look into compensation” for me and that he would call me back the next morning (Read MORNING) with information about where my car is and WTH is going on.

The next morning rolls around. Lunch goes by. So, once again, I have to call at 1:30pm and inquire as to what is going on. to which I am greeted with a the excuse of “well I just got in the office” this is the OWNER of the Company, mind you. If you commit to calling someone in the morning, you call them in the morning. Again, he has NO information and says he’ll call me right back… which actually meant he’d call me back at 6pm… 4.5 hours later, to tell me my car is in the absolute middle of nowhere America and the truck is still broken down, but should be running by tonight. But since you clearly can’t believe anything this guy is saying, I seriously doubt it.

He also totally tried to skirt the issue of compensation and when I brought it up he tells me “We’ll worry about that later.” Completely trying to dance around it and avoid making any type of commitment, and having absolutely no sense of urgency about this.

I’m completely dumbfounded by how horrible this company is. Any company with any sensibility or commitment to the customer would be on their toes at attention trying to resolve this issue, and being overly communicative especially since I have brought up multiple times that I am disappointed in the lack of communication and extremely lacking confidence in their ability to do pretty much anything at this point.

I could not believe the horrible customer service I got from this company. I have never been treated with such disrespect in my entire life. Whatever you do DO NOT USE THIS COMPANY. EVER.

I read reviews like this and thought “Hey, every mover probably has some bad reviews”, but that was a mistake. I was scheduled to have my delivery at the end of the month. Maggie, my customer representative, called me the week before my move and harassed me into changing my dates to an earlier than agreed upon date. I at first said no, and she became horribly rude to me and made me so nervous about the safety of my move that I finally agreed to the switch. However, when I called to ask about which day my move was happening, nobody responded to my calls. They ended up coming on a morning where I was at work, and I had to run home to finish packing.

Continental Van Lines are rude, dishonest, and careless with your move. Please for your own sake and peace of mind, do not hire them!

****UPDATE******

When I threatened to challenge the $500 deposit with Continental Van Lines, they told me that it was a federal offense because they’re located in Florida, and that they would sue me. This is not true! I went ahead and challenged the $500 deposit with my credit card company. My credit card company tried to get in contact with Continental Van Lines, and they refused to respond. I ended up getting $250 back from my credit card company. So, a win for me, but I still want to inform people of how terrible they are so that they don’t get anymore business.

Suncoast has done Nothing But LIES to my friend from Pick up Date to Delivery Date!! And now being delivered in the Dark !! What have they done to his car??. Keep you posted!!Don’t use hey LIE!!! And areNOT RELIABLE