Company Reviews

One star only because the car arrived un damaged .

Unfortunately this will be a he said I said but here goes.

One of the first questions I asked Bob at ETS was would they deliver to my address and his answer was yes. I was quoted over the phone 2 prices. One was delivered to house and one if we met the driver (appx 65 miles away). Due to the fact that we also had household movers coming and we did not have an actual delivery date we chose to pay the additional fee to have the car delivered to the house. On numerous phone conversations with Bob I brought up the subject of delivery to the house and he acknowledged that.

Due to a conflict with them picking up the car when we needed it picked up my wife and mother-in-law delivered it to their location where they spoke with Nick. Both my wife and mother-in-law said that throughout the conversation it was stated that the car would be delivered to the house unless the driver will be unable to get into the housing complex or the nearby roads prevented it.

It wasn’t until I got a call from the driver that we would have to meet him in another town (appx 80 miles) in order to get the car. While questioning the driver he stated that his paperwork said nothing about delivering to the house. So what was discussed with Bob and Nick at Electronic Transport Solutions was not flowed to the driver.

We made the drive to pick up the car and the next day I called Bob and questioned the delivery. He said that he didn’t see anything in his notes. I said that our conversations went back over a month. He offered to split the cost difference with me but I said to take a day or two and go through his notes. After a couple of days I began calling and left messages asking for a return call. I never got one . I called the company and asked for the president and I was connected (he was located in another state and time zone). He said that he would have someone contact me. A day or two later I got a call from Nick who stated that he told my wife and mother-in-law that we would have to meet the driver. When I told that to my wife and mother-in-law they both laughed and said that Nick never said that we would have to meet the driver.

Nick offered to split the difference with me and also said that all parties involved should be on the phone. I told him I would try to arrange that and get back to him. When I spoke to my wife and mother-in-law both stated that they know what was told to them and that it is just his word vs. ours and that it is a waist of time. Due to conflicts I was not able to call Nick back for about a week. When I called I asked for Nick and put on hold for a minute. When the phone was picked up again I was told Nick was on another call and he would call me back. He never did. I called a few more times and left messages and never got a call back.

It seems to me that there was never any intent on their part to make the delivery as we had discussed.

I would recommend that anyone who may do business with them in the future tape record your conversations with them. You may need it.

I used this company to ship my mid-sized SUV from Los Angeles to Virginia. Here are some of my thoughts/experiences:

The staff can be difficult to reach by phone. Seems like they don’t have regular hours.

I only got voice mail when I tried to contact the dispatch department. No call back when I left messages.

Eventually I got the number for the company they booked to do the actual transport. They at least answered the phone. My car was over a week late arriving. Every time I called to find out what was going on the answer was “it’s coming tomorrow. The driver will call you tonight”. He never called, but did eventually bring my car.

I would not recommend this company.

First of all, I have moved several times across the country and never had this type of experience. Let me sum it up-great customer service until you give them $, after the deposit is in they never return phone calls or even keep you posted on pick up time. I was scheduled for pick up on a certain day-with a 24-48 hour notice, which was fine-closed on my house in line with my pick up of house furniture. Not only did they never call me, but after I called them several times, they showed up two days after my scheduled moving date after my house had closed! Then the same thing happened on the delivery, almost 4 weeks to the day on delivery after they told me 7 days-yes you heard me correct-broken vase, broken flat screen and the list can go on. Now you can imagine how they have handled my customer service since the broken items-will not even respond at all-

Don’t use them-stay away, they were the least in-expensive but they broker out and it turns into a mess!!

This was my first time shipping a car and it went great! After speaking with several other companies and getting frustrated with the entire process, a friend with a car dealership recommended me to Fisher. I called Jerry and his “down to earth” personality really put me at ease. The entire process went smooth. He gave me a competitive quote. The pick up was on time and just as planned. I paid the driver at pick up with a cashiers check (although I could have paid at delivery).

During transit I had to change the delivery address and Jerry was more than understanding and accommodating. Delivery went smooth and the car arrived in the same condition as when we loaded it onto the trailer.

All-in-all it was a great experience and I HIGHLY recommend them if you need to ship your car.

My car was safely shipped from New York to Houston without a problem. Serge also replied quickly whenever I needed an update or confirmation of time or arrival. I don’t ship often, but I had a overall good experience. And yes the deposit is needed before. I would think it is the same anywhere. I am not sure.