Company Reviews

This auto transport company is horrible!! They didn’t pickup our car until almost 2 weeks after our scheduled pickup date. They can’t answer any of your questions and the customer service is terrible. They do not help out the military anyway and have no militry discounts. I recommend you DO not use Able Auto Transport.

We hired auto transport team to move our two cars from California to Texas. I contacted them months in advance to arrange the transportation and initially my feelings were positive. They were prompt in responding to emails and their prices and timetable were very competitive compared to the competition.

However as our move day approached, they were unable to pin down a time for our pick up. We would be getting on a plane on Sunday morning to move to Texas, and as of Friday afternoon, they still did not know when our cars would be picked up. Finally, it became apparent that they would not be able to pick up our cars prior to our leaving, and it would be up to us to find a way to find a safe place to store the cars and to get the keys to the driver. Luckily the dealer where we bought our cars was willing to hold them for a few days free of charge on their back lot. Worse yet, the representative we had been working with was out of the office and no one at auto transport team was willing or able to help.

When i called on monday to chew out the rep, he claimed that he did not know we were leaving town and acted as if it were my fault for the miscommunication (despite the entire email chain being preserved and re-sent to them). Worse yet, they made no effort to acknowledge the stress and inconvenience of their dropping the ball. We were then made to feel lucky that the cars would be delivered at all, nearly a week after they had initially been promised.

I’m not sure if the problem was with the person I was working with or if the whole organization is not equipped to deal with individuals (i.e. not car dealerships), but I would advise anyone to consider looking elsewhere for their auto transport needs.

I had a less than desirable experience with these folks. Here are the facts: I bought a car. The dealer salesman told me once they had the $ the delivery co. had 5 days (no including sat & sun) to pick up and 5 days to deliver. They didn’t pick the car up for 7 days and delivered in 8 (to include sat & sun). I was told by Angels that this info was wrong, dealers fault.

BUT on the call when I was complaining the condescending women responded, “What do you think I can pull and truck and a driver out of thin air.” That is the issue I have. The customer service at this point was awful. I called the dealer to complain, spoke to the manager who reports the salesman was wrong in telling me the timeframe he did but that the way I was treated by Angels was wrong and that he would call. I then received a call from Angels with such an ‘over done’ conversation that it was annoying. Like, “How is your day…. OH wow you bought a new car you must be so excited, What did you get , oh wow, what color? oh wow that will be real nice, etc ,etc.” Am I the consumer that just won’t be happy, possibly. What I wished would have happened on behalf of Angels is this: Treat me with respect when I call. If you can’t deal with upset customers train your staff. If you made a mistake and had a customer with a bad impression of an employee own it and move forward simply and professionally. No need to go over board. The car got to me in one piece. Don’t expect any definite delivery times, it’s just not in the cards.

I contracted AutoGo to move a 2012 Honda Accord from Chicago to Seattle. I had received a quote for them a few weeks before my move, but forgot to finalize the booking; thankfully, AutoGo was able to preserve my price of $1315 for the move, despite my last-minute order.

Their pickup schedule was somewhat delayed; they give a pickup range, then have the truck driver call 24 hours in advance to set a firm time to get the car in question. For me, this meant a week’s delay while the driver finished other pickups in nearby states. My car was finally picked up exactly seven days after the initial estimated pickup date. The truck driver had a very thick accent and was difficult to understand on the phone, but he got as close to the pickup location as his truck size would allow.

Perhaps to compensate for the delayed pickup, AutoGo got my car out to Seattle within 10 days of its being picked up (for a two- to three-week transit time estimate). They couldn’t – or weren’t willing to – get as close to my destination as I’d have liked, so I wound up taking an extended bus trip to their preferred garage rather than have the car brought more conveniently close to me.

On delivery, the car was in excellent condition; I found no new scratches, dings, or other damage on its exterior. In addition, AutoGo let me pack about 150-200lbs worth of extra stuff in the trunk and back seat, so as to avoid paying a separate moving company extra; all that material was untouched as well.

Overall, AutoGo did well on the actual transport of the car, but lacked a bit in timing, scheduling, and communication. I would recommend AutoGo for people who are both shipping a car long-distance and are willing to wait a few weeks for it to get there.

My husband and I were incredibly disappointed in our experience with his company. Overall, I would say this company does not put the client first and is untrustworthy.

This was our first time ever using a moving company, so any “normal procedures” were unknown to us. Therefore, we accepted whatever was being told to us. To start, they could not commit to a specific moving date from the beginning, which made our timeline for moving across country left at their mercy. After giving us a window of 3 days in which they would arrive, they ended up calling the day before they were to arrive stating they were uncertain when they could be there because the van had “broken down.” Do they only have ONE van?? We needed to get to our destination due to new job commitments, so we had to leave all of our belongings behind and put our friend in charge of everything in our absence. What an inconvenience for her because they changed their arrival time twice during their communications with her.

When they finally arrived, we discovered that the movers had stolen 4 of our dvds. Perhaps they thought that we wouldn’t notice because we have a substantial collection. However, they made several mistakes…. #1 they taped up the box with tan colored tape, when ALL of our boxes were packed by us in clear tape #2 they put a dvd in the box that we had never owned and #3 my husband keeps an excel spreadsheet listing all of our dvd titles, so he cross-referenced what we received with that list.

This company has relocated their home office to Houston, TX. So Beware!!