12711 NE 95th St Suite B
Vancouver WA, 98682
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The driver dented the roof of our car by accidentally lowering a ramp on the trailer onto the roof. While the damage was the fault of their driver, they wanted us to get three estimates and won’t pay for a car rental. Our insurance company doesn’t require us to get three estimates even when an accident is our fault AND pays for a rental car while the car is in the shop. I gave Diesel Auto Express an opportunity to do it the right way and deal directly with me rather than through my insurance company. Now they’ll end up paying more when my insurance company takes over and eventually settles with them for the cost. What could have an an easy resolution, is now going to be a much bigger deal and they’ve lost a potentially satisfied customer. Arrogant and short sighted on Diesel Auto Express’ part. Won’t use them again nor will I recommend them! If I could give them no stars, I would.
I would never use this company. They delivered my car two days late and failed to take any accountability. They ended up having to hire a sub-contractor because of a over supply of vehicles who delivered the car extremely late on a Saturday (an issue they should have forseen).
The sub-contractor they hired took an hour to unload the car and pulled into my neighbors driveway labelled KEEP OUT.
Diesel Auto Express never communicated with me about the status of my car and where it was. On the day the car was delivered, they changed the delivery time 4 times. Originally, it was from 9am – 12am, and the car was unloaded by 7:00pm.
Additionally, they refused to take any accountability for the delays and not having a driver available. They refused to take any accountability for the lack of communication and their sub-contractors delivery behavior.
I have never had a worse customer service experience. DO NOT USE THIS COMPANY.
Do not allow Diesel Auto Express to transport your vehicle. I contracted with Amerifreight, who subcontracted to Diesel Auto Express. I turned over a clean vehicle with no scratches or damage of any sort. Upon receiving my vehicle, while it was still sitting on the transporter I saw damage, took pictures, the driver took pictures and noted the damage on the paperwork. Amerifreight denied the claim, the addl coverage I purchased was denied. Diesel Auto Express , who documented the damage while in their possession has now denied the claim. Take your transporter needs to another carrier, Diesel Auto Express has no integrity and does not stand behind their service.
