12711 NE 95th St Suite B
Vancouver WA, 98682
In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.
Real Transport Reviews © 2023
These reviews are posted by individuals who claim to be customers of the reviewed auto transport company. Their views are their own.
Companies and visitors are responsible for choosing companies independently of Real Transport Reviews’ visitor information.
Please inform us of any possible false reviews or reviews posted by fraudulent individuals.
Please contact us to report any misuse of our site.
DO NOT USE THIS COMPANY TO TRANSPORT YOUR VEHICLE!!! I hired them to transport my new Mercedes GL 450 from California to Washington state. The car was loaded onto the transport in perfect condition, arrived in Washington five days later UN-DRIVABLE. The rear air suspension was completely shot. The repair shop said the vehicle had been improperly transported, allowing gravel and loose rocks to churn up into the rear air suspension system and penetrate it with hundreds of tiny holes. $2000 in repairs that they refuse to pay for.
Note: multiple emails were sent with detailed timestamp information and before/after photographic evidence of the vehicle went completely ignored. Phone calls to the main office went unreturned. Their insurance deductible is too high to cover the cost. My husband PAID THEM A VISIT on a business trip to Vancouver Wa, and spoke with the owner IN PERSON. He agreed to review the information and get back to us, basically sent a follow up email telling us to pound sand.
DO NOT USE THIS COMPANY!
my 2020 Toyota Corolla SE was greatly handled by driver Jason. Very professional, courteous and great communication thru his journey from Portland Oregon to Mars PA. The handling of my vehicle was seamless. my only issue was my car sat in Vancouver Washington for 7 days before it left for its destination. At the end, I would recommend using this service.
My car was picked up and delivered on time, so credit to them for that.
Unfortunately during transport, one of my inner fender liners cracked, probably from one of the straps. It’s a piece of plastic to keep dirt out from the wheel well, maybe $50 + labor to replace.
DAE’s claims process is a joke. They will never take responsibility for anything. I sent them a photo of the liner the morning of pickup, and after delivery; proof from the pickup driver that there was not pre-existing damage; and a photo the delivery driver took, in which I am showing the damage — and they said it’s not enough proof.
Plus, they reminded me, they don’t cover “mechanical damage,” which is so broad they could use it as a defense for anything.
I could get my insurance company to go after them but I’d have to file a claim, and the repair probably wouldn’t even meet my deductible.
So Diesel Auto Express will get away with being shits about not owning up to the damage they caused. At least it wasn’t catastrophic damage this time, but let it be a warning that even if you had a video of their driver smashing your hood with a sledgehammer, they’d claim it wasn’t their fault.
