12711 NE 95th St Suite B
Vancouver WA, 98682
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Diesel Auto Express and their two drivers, Eugene and Victor, are delightful professionals to work with! My car came all the way from Seattle to Fort Myers, Florida inside the predicted timeframe! The delivery was easy and seamless… and my car arrived in the same pristine condition as when it left Seattle.
Excellent service and responsiveness! Thank you all so much!
I shipped my car across the country using Diesel Auto Express, I was referred to this company by AmeriFreight who said they had a perfect rating for trouble-free auto shipping. They ship cars coast to coast in bulk, so their rates are reasonable. I bought insurance through the AFTA plan to cover the car. Diesel Auto Express was prompt with pickup and delivery, however, I had requested more notice regarding the time of delivery given my work schedule and was unpleasantly surprised that I only got 1 hr notice of delivery. A crack appeared in the dashboard during shipment, and the company did not take responsibility for the damage to my car.
I went through the proper channels to submit the claim through AFTA which was denied, this insurance coverage is extremely limited — be sure the read the fine print to see if any AFTA plan is worth it for you before using them. I then contacted Diesel Auto Express, who has a claims department. This was a big mistake, the Diesel Auto Express claims department seems to be more focused on risk management for the company than actually addressing consumer complaints. I also contacted the Federal Motor Carrier Safety Administration, who can hopefully at least document the damage that Diesel Auto Express caused to my vehicle.
For most, it is probably only worth the cost to ship cars that are in good condition, historic, or have sentimental value of some sort. Though my car arrived in a reasonable time, and in working condition, I can’t recommend Diesel Auto Express if you’re shipping your car because of the damage to the interior that I was not expecting from an auto shipping company.
I gave a deposit for a truck the owner gave me a bill of sale went up on the price i questioned increase he re listed it then refused to return my deposit after taking someone else’s deposit
