Find The Right Car Carrier For Your Move

Do NOT trust them with your car! Diesel Auto Express (AKA Diesel Dispatch) damaged my 7-series and never took responsibility or paid for the repairs. Their wheel straps crushed the front fender liners and bent the mounting brackets, cost hundreds to repair. I sent messages, photos, and estimates to their customer service department but all they said was “we will get back to you” and ignored me. Totally unprofessional, recommend you go with Fox Transport or use RunBuggy to find a hauler that will take responsibility for their mistakes.

I used this service to ship my new car from the east to the west coast. Everything went well until I picked up my car from their lot in Washington during a heavy down pour of rain and it looked like they had left the driver door or window down for a long time after off-loading because the interior was all soaking wet and I thought the electronics on the door were going to be ruined. I tried to give it a good look over before signing off, but as soon as I got home and it had stopped raining I saw a major indented scratch on my hood.

I immediately called the driver about the damage and he said he probably “hit a tree” and to have him take a look at it and try to “buff it out”. My car was the first one loaded on the truck, on the top, facing backwards so I don’t think it is possible to run it into a tree and have no damage on the back or roof, but such a deep scratch on the hood. It clearly looks like a metal strap or chain fell onto the hood and scraped the paint off.

I got a bid from my auto body shop to fix the dents and paint and it was $1500. I told the driver this and he said that was bs and he would try to fix it for me with wax. I told him I’d rather have a professional fix the dent and paint so I just wanted some compensation. He asked to keep this between us and said he would meet me with compensation, then completely blew me off and I never heard from him again.

I am extremely disappointed with this service and stuck with damage that costs more to fix than what I paid to ship my car. I have the vehicle inspection reports from the deal to show that the damage was not there when I dropped my car off. Needless to say, would not recommend.

A NIGHTMARE – DO NOT USE. Car arrived 5 days late. In those 5 days no response from office after leaving voicemails and emails. Car was returned DAMAGED with a large scratch across the back bumper and Paul, the owner, refused to file the insurance claim for repairs even though there was clear photographic evidence that the car wasn’t damaged when they picked it up. The cherry on top was they tried to shake me down for an extra $150 even though it was not in our written contract. Paul then threatened to contact motor vehicle to “put a lean on my car,” whatever that means. Because I refused to pay the delivery driver this extra cash he sat idling in his large car hauler for 3 hours in front of my house as some attempt at intimidation. Ended up calling the cops who told him to move along. So yea, probably want to look somewhere else for your car shipping needs.