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Very very disappointed with Diesel Auto Express!! I did a LOT of research when looking for a transport company and I had a couple of recommendations for “car people” on a Facebook group that highly recommended Diesel Auto Express, but I did look at all recommendations and decided on Diesel Auto Express because of the recommendations, their reviews and that they were a local company, not a broker. Come to find out later one of the recommendations was actually a driver for Diesel Auto Express & there is now one in the “office” that is local.

My car that I just imported was picked up in Houston and we were given our truck drivers name and number, and our estimated delivery date was 2/5 (Monday). We had a message from the customs broker in Houston that they had to roll our car onto the hauler because the battery was dead and wouldn’t hold a charge. We messaged the driver that we had a battery for the car and could put it in when he arrived. No reply back from the driver. This was on Monday, January 29th. We didn’t hear anything from the driver all week, so we texted on Friday to check the status and the driver informed us that the car was being unloaded at the Vancouver terminal. When I questioned the driver about why it was being unloaded in Vancouver and not delivered to us in Beaverton (about 50 mins away). We had a few texts back and forth with the driver and found out that the “office” never relayed to us that our car would be offloaded in Vancouver and put on another truck to bring to us on Monday. On Monday we received an email stating that our car would be delivered on Tuesday between 9am – 1pm and to have payment ready. Contacted the “office” and Amber informed my husband that Monday was just an estimated delivery date and yes when the car arrives on a weekend dispatch doesn’t get the information until the next business day and they can’t setup a delivery time until then which is the next business day. Fine! 10:30 that night my husband was woken up by his phone ringing and it was a driver in Vancouver trying to load our car asking if there was some trick to starting our car. Umm no the battery is dead, and the other driver knew this, and the car was pushed onto the hauler. Not sure why this driver didn’t know this. We didn’t hear back from the driver. We waited all day, Tuesday, and by 2:30pm no car, phone call or text!! No, we are mad. So my husband called and got a driver on the phone that said the car would not be delivered until Wednesday now. Not acceptable! I called a couple of numbers and finally got a human on the phone who kept saying the car will be delivered tomorrow. No, we are coming to get our car!! I told the him that we had had enough of the miscommunication, and we were on our way to Vancouver and to have the driver or someone in the “office” there to release our car. I also requested to speak with Amber, but was told she was out, so I asked for a manager to call me. On our way to Vancouver Scott (Manager) called me back and explained that we were very upset with the service that we received, and we would never be using them in the future let alone referring them to anyone we know in the car collector community. He said he was sorry and that the driver would be there after 5pm to release the car to us when he got back from delivering some other cars. We showed up on the lot that these cars are sitting on. Not gate, no security in sight, found our car with keys in the passenger seat and not locked. Yes, we know the battery is dead, but anyone could’ve hooked up a tow bar like we did and just took the car. The interior was a mess (rear engine) and I can only assume it was because the driver from the night before was looking for the battery!! As we waited for the driver to show up to release the car we hooked our car up to a tow bar and chatted with another driver when he offered to help us. We found out that the “office” people are not even in Vancouver, let alone the country. Which now makes more sense! Especially when we said we were on our way and asked if anyone was in the office. He also told us that the driver from Houston could’ve offered to deliver our car to us closer to our home (it’s up to the driver) and this saves the long-haul driver money because then the long-haul driver doesn’t have to pay for that car to be delivered by a local driver. He said its about $250 per car…..Interesting!! We picked up our own car, so we should get a refund since the local driver did not deliver. The local driver did show up after 5 and was not the driver from last night that called us. This driver was a young guy who apologized for not being able to come today and felt bad that he couldn’t get our car to us until the next day. We said it was not his fault and thank you for meeting us.

A week later and not a peep from anyone in the office regarding our service which surprises me! Not doing business with again!!

Yelp hopefully won’t let them pay to remove this.

They missed pick up by 3 weeks forcing me to use a rental car in my new town while waiting for my car. They left mud all over the driver’s seat and doors and wheel. They delivered the car with 2 flat tires from sidewall damage (not repairable). If I did not know better, I would say they took my nice truck offroading and bouldering with the mud and sidewall damage (hard to get that kind of damage from just a sidewalk/curb).

Worst of all is the refusal to accept any sort of responsibility and pretend it doesn’t exist. Good luck getting them on the phone after delivery. They’ll just give you an email address to make the claim and not respond.

Yelp hopefully won’t let them pay to remove this.

They missed pick up by 3 weeks forcing me to use a rental car in my new town while waiting for my car. They left mud all over the driver’s seat and doors and wheel. They delivered the car with 2 flat tires from sidewall damage (not repairable). If I did not know better, I would say they took my nice truck offroading and bouldering with the mud and sidewall damage (hard to get that kind of damage from just a sidewalk/curb).

Worst of all is the refusal to accept any sort of responsibility and pretend it doesn’t exist. Good luck getting them on the phone after delivery. They’ll just give you an email address to make the claim and not respond.