1180 SW 36th Ave
Pompano Beach FL, 33069
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I got my car detailed before I got the car picked up by Direct connect auto transport and when it got delivered to Los Angeles the car was completely dirty, scratched up, and they also drove my car and dented the bumper! When I called and tried to report it, they stopped answering the phone and I still haven’t heard back from them! They have no respect for their customers nor do they care what happens to your car. 1,000% DO NOT RECOMMEND. If you care about your car go with a different company they are HORRIBLE AND AN EMBARRASSMENT!
Very bad experience with Direct Connect Auto Transport.
Signed paper with them in Dec. 2021, targeted for pick up on Jan 5, 2022.
They were not able to find a truck until Jan. 27.
No communication and I have to chase them for update. All I got from them was nothing but “we are working on it”.
When they finally managed to find a truck, I was asked to add $100 to the originally agreed price.
Irresponsible and not trustworthy. Stay away!
I recently contacted Direct Connect Auto Transport on 2/8/2022 to transport my car from WI to TX. I was told by Charlie D. that they would not take out a deposit prior to finding a carrier along with speaking with you first, before they did so. I emailed Charlie D. the early morning of 2/10/2022, explaining to him to cancel out my submission as I found a different company to go through. Today, I received a text saying the deposit was taken out and that my car will be picked up on 2/14. I called right away and Charlie said, “I never received such a thing”. I asked him how long will it take for deposit to be refunded & he said he didn’t know. I asked him to send a cancellation email & he said, “you should receive it between now up to 30min”. Then hung up the phone in my face. HORRIBLE CUSTOMER SERVICE! DON’T BOOK THROUGH THEM.
