Find The Right Car Carrier For Your Move

I contacted Marc Richards (Dispatcher) and he seemed genuine. I explained that I wanted to ship my 63 Beetle to Wisconsin and he gave me a great quote; however that was where his customer service ended. I was very up front and ask questions. He initially quoted me $600 with a military discount as long as I committed before end of the year (Christmas) I contacted him again on Christmas Eve and he said he would get back with me in a few days. I had been told that at least twice before and I had to call him each time. I sent text and left voice messages but he would not respond. After finally reaching him he said that we had been working on this months and diesel had doubled???? I checked and fuel prices have not doubled. Marc is unresponsive, unprofessional and he did did not call me back and after I contacted him last he told me it was approximately $1200 for the same shipment. My quote #4824024 was no good and I ask him for his immediate supervisor number and he stated that he would have him call me???? No phone call over a week later. He even stated that I find another carrier if I wasn’t happy. I hope if you work with him you get better results!!!

would give this company 1 star, however, my vehicle came in one piece and nothing was damaged or taken. Where do I start, shipping a vehicle was new for me. Everyone talked about how easy the process is. HOWEVER, this was not my case.

I am a travel nurse and after working in California I needed to get my car back home. I had several quotes from people but for some reason it was taking forever for me to get anyone to ship it for weeks, which led me to contacting this company.

When I first contacted The company I spoke to Marc and he told Me it would be 2250 to get my chevy suburban from California to Pittsburgh PA which was over 1000 dollars more than any quote I had ever gotten. but on the website it says 1500. However, he told me when I talked to him because brokers quote you and then try to move the vehicle for that price which made sense, since I was having such an issue getting my car moved previously. I was willing to pay because it had been almost three weeks trying to get my car moved. He told me he has 4 trucks coming my way a week and should have my car shipped no issues. PERFECT well nope.

When I first talked to Marc, he told me 2250 but they would charge 450 on pick up and the rest on delivery. He sent the contract over and in his contract he had a lot of wording that I didnt like so I didnt sign it and was going to look for another carrier. About a few days later my credit card was charged for the FULL amount. I reached out to Marc asking why my CC was charged and that I never signed the contract to go through with using his services, he then said he had already talked to the contact person where my car was and confirmed a pick up for that date. This was a lie, my contact told me she spoke to him a few days prior but that he never called back. When I confronted him, he then outreaches to her and said he would be there the next day to pick up my car. Again, after so many issues I said you know what screw it, if he can get my truck home great. he told me 5-7 days, even better.

Go on vacation in DR, come back two weeks later to find my vehicle still wasn’t home???? I call on a Friday and ask him where my car was he said in NJ? and should be coming by Monday. I then get an email saying this with a delivery date. Monday comes no show I call again, He says Tuesday? I get another email saying this. But that it would be an additional 450 to get my car from NJ to Pittsburgh PA.

I called Marc he doesn’t answer and send him a text asking him why It is saying I have an additional charge which would now take my total 2700 no reply. I called my CC company and canceled my card so he wouldn’t charge it. My vehicle did show the next day in one piece. I was skeptical based on my experience and at times I wondered if this was even a legit company. Several times I considered reporting my car stolen due to the unprofessionalism this company shows and how they lie just to get a deal. They offer no way to track your car.

overall this experience was a nightmare. My car did come in one piece after almost three weeks, but will not be using this company ever again!

Kristen D and her unprofessional attitude led me to not procure this company and, from reading the reviews, I am better off. She was annoyed because I was asking basic questions about the Terms and Conditions and she gave me an attitude, hung up on me, and emailed me saying:

We cannot assist you with your car shipment.

You would be better off contacting another company.

Thank you, Kristen.