Find The Right Car Carrier For Your Move

I had used Direct Connect to ship my son’s car from VA to AZ for school. One of the big draws was that I could pay for the entire shipping with a credit card and no COD was required. However, when I contacted them to schedule a return trip, (2 months in advance) I thought I had arranged for full credit card payment but when I noticed only 1/3 was charged to the card, I called Marc. He indicated he would notify the driver. As the pick-up date drew near, I had no communication from Marc or a driver. I was leaving the state and needed to get the car picked up. Finally, a driver called me the day before we departed and arranged to pick up the car. I was told that the remainder of the payment needed to be paid to the driver’s company (not Direct Connect). Fortunately, was able to process the funds via Zelle (they did not use Venmo) and no COD was required since the car would arrive BEFORE I got back to VA.

The car arrived on time but when my son got into the car for the first time (2 days after delivery), he noticed black smudges on the tan cloth driver seat, cloth driver door, and steering wheel. The driver had clearly left his work gloves on when he moved the car. Not sure it will come out. VERY DISAPPOINTED IN THIS EXPERIENCE. I would NOT recommend Direct Connect again.

I would have given this company 5 stars, but there were major issues picking up my “non operational” vehicle (that I had to pay extra for shipping) out of State. Reportedly, an independent tow truck driver was requested to p/u vehicle and take to the primary carrier. This initial driver was reportedly very angry, rude, and refused to transport the vehicle. I had to diligently help arrange for another tow truck driver to p/u and deliver the vehicle to the primary carrier. This was a stressful, last minute race against time, and chaotic situation for all parties involved.That part of transport I would give 2 stars. However, once the car was placed on the primary transport vehicle, the transport went very smooth. The driver was available, arrived on time, friendly, and went above and beyond when dropping off the car. This phase of the transport I would give 5 Stars.

I was generous with two stars because i guess it could have been even worse. But my experience with this business also could have so easily been made better if they had just kept their word. The owner John and I had a long professional conversation in which he promised me he’d cover the costs of damage to the one of the wheel rims on my car caused during shipment by his third-party hauler. That supposed “commitment” was over two months ago, and in spite of probably 10 calls to his company and a bunch of voicemails I’ve left John during that time, he is completely unresponsive and clearly does not intend to uphold his promise to me.

If you have alternative transport companies to consider, even if they’re a little more expensive, I would urge you to go that route and avoid working with this company. Your car is too valuable and life is too short to deal with people like this.