Find The Right Car Carrier For Your Move

First for those uninitiated here’s what I learned (first time also) the hard way… this company finds a second (unknown) company to actually ship then passes you off like a hot potato… Will the second company communicate? Be even close to the expected delivery? Give a crap when there’s a problem? GLWT.

Our 2 year-old luxury car arrived (late), but directly above it on the transporter was a badly damaged crashed vehicle, which leaked fluid – oil or brake fluid all over the roof and streaking down all sides of the paint of our “new car”. I mentioned it to the driver and he couldn’t care less, mockingly said it was good for our car and that we needed to just get over it. “That’s what you should expect to happen when you don’t order enclosed transport”. My rookie mistake? Guess you have to pay extra if you want good service… or a driver who thinks hmm, maybe I should put the leaking car on the bottom instead. Who knows how many days/hundreds of miles this had been going on.

Also when you sign a blank screen on his phone, you won’t know at the time but you are signing a hidden to you – report of acceptance in good condition. I honestly hope your experience is better than ours

First for those uninitiated here’s what I learned (first time also) the hard way… this company finds a second (unknown) company to actually ship then passes you off like a hot potato… Will the second company communicate? Be even close to the expected delivery? Give a crap when there’s a problem? GLWT.

Our 2 year-old luxury car arrived (late), but directly above it on the transporter was a badly damaged crashed vehicle, which leaked fluid – oil or brake fluid all over the roof and streaking down all sides of the paint of our “new car”. I mentioned it to the driver and he couldn’t care less, mockingly said it was good for our car and that we needed to just get over it. “That’s what you should expect to happen when you don’t order enclosed transport”. My rookie mistake? Guess you have to pay extra if you want good service… or a driver who thinks hmm, maybe I should put the leaking car on the bottom instead. Who knows how many days/hundreds of miles this had been going on.

Also when you sign a blank screen on his phone, you won’t know at the time but you are signing a hidden to you – report of acceptance in good condition. I honestly hope your experience is better than ours

TLDR: A complete nightmare, I should have looked at all the 1-star reviews and taken my business elsewhere.

I moved from California to New England and requested a quote from this company to ship my car because it was recommended to me. Because it was a recommendation, I did not even think to look at the Yelp reviews – big mistake.

The price was lower than other companies I had requested quotes from, but the communication was terrible. After confirming a time window to pick up the car, I never heard from the company until I reached out on the first day of the pick-up window requesting additional information. The person who picked up the phone could work on his client service skills – he was a bit rude at first. Our assigned person kept saying “how difficult” it was for them to find a driver that would go to my location. Well, that’s why I requested this quote a month in advance, precisely to prevent last-minute issues.

Once pick-up was confirmed, I thought I was on the clear. However, the driver was the most disrespectful, unprofessional, and downright detestable person I have had to deal with in a service role. He promised a 11am-12pm pick-up and when I called at around 1:30pm, he had not left for my location and said he had said something different. When he was told I had a hard deadline for leaving for the airport, the driver asked to just leave the car unlocked and leave the keys inside – I understand some people may be okay with this, but that’s not me. During pick-up and upon inspection of the car, he offered his phone for me to sign without showing me the report – I had to ask him to show me what I was attesting to. He also said we had to pay in cash, which the broker had never mentioned. The company said that drivers were supposed to accept zelle or venmo, but clearly there is a disconnect. After promising a delivery window of 6-8am, the driver did not show up until much later. He said he had a flat tire, but the company said he was late because he had “a lot of deliveries” in the area when I called 5 min later – someone was lying…

Upon delivery, the driver called to let me know that the street is too narrow (which was the case) and the neighboring streets are too (they are not, there is a wide avenue two blocks away) so he would have to drop off the car under the freeway. When I protested, he said “this is not a pizza delivery” and said that either I picked it up there or the car would just be left in that location. Please warn your drivers that the company is called “Door to Door,” because they clearly have no sense of what this means. For more accuracy, please change your name to “We will make you never want to move again.”

Overall, this service is dishonest, disorganized, and disrespectful. I will never hire them again.