5300 w Hillsboro Blvd STE 203
Coconut Creek FL, 33073
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TLDR: A complete nightmare, I should have looked at all the 1-star reviews and taken my business elsewhere.
I moved from California to New England and requested a quote from this company to ship my car because it was recommended to me. Because it was a recommendation, I did not even think to look at the Yelp reviews – big mistake.
The price was lower than other companies I had requested quotes from, but the communication was terrible. After confirming a time window to pick up the car, I never heard from the company until I reached out on the first day of the pick-up window requesting additional information. The person who picked up the phone could work on his client service skills – he was a bit rude at first. Our assigned person kept saying “how difficult” it was for them to find a driver that would go to my location. Well, that’s why I requested this quote a month in advance, precisely to prevent last-minute issues.
Once pick-up was confirmed, I thought I was on the clear. However, the driver was the most disrespectful, unprofessional, and downright detestable person I have had to deal with in a service role. He promised a 11am-12pm pick-up and when I called at around 1:30pm, he had not left for my location and said he had said something different. When he was told I had a hard deadline for leaving for the airport, the driver asked to just leave the car unlocked and leave the keys inside – I understand some people may be okay with this, but that’s not me. During pick-up and upon inspection of the car, he offered his phone for me to sign without showing me the report – I had to ask him to show me what I was attesting to. He also said we had to pay in cash, which the broker had never mentioned. The company said that drivers were supposed to accept zelle or venmo, but clearly there is a disconnect. After promising a delivery window of 6-8am, the driver did not show up until much later. He said he had a flat tire, but the company said he was late because he had “a lot of deliveries” in the area when I called 5 min later – someone was lying…
Upon delivery, the driver called to let me know that the street is too narrow (which was the case) and the neighboring streets are too (they are not, there is a wide avenue two blocks away) so he would have to drop off the car under the freeway. When I protested, he said “this is not a pizza delivery” and said that either I picked it up there or the car would just be left in that location. Please warn your drivers that the company is called “Door to Door,” because they clearly have no sense of what this means. For more accuracy, please change your name to “We will make you never want to move again.”
Overall, this service is dishonest, disorganized, and disrespectful. I will never hire them again.
Damaged my ferrari, pretended they were filing the insurance claim, made excuses for 30 days now. I’m finally done with the runaround. Got my attorney involved and I’m disgusted with the waste of time they put me through. I could have had the car fixed weeks ago
My car was damaged during transport between Corpus Christi, TX and Gonzales, LA and they refused to let me file an insurance claim. They claimed my step daughter signed the release for the vehicle and did not point out any damage to the driver. We took photos before the vehicle was loaded and within 2 hours after it was delivered to highlight the scrapes, scratches, and dents. I told the driver up front he was to contact my step daughter before he delivered the car so that she could have her husband there to help inspect my car. The driver just showed up with the car and was very intimidating. When I contacted the transporter about getting the insurance form they basically said I was lying about the damage and that it pre-existing. Despite sending them a dozen time-stamped photos of my car’s condition before and after transport they still refused to accept any responsibility for the damage. I’m not used to dealing with such an unprofessional company but I can assure you I will never recommend this company…beware.
