5300 w Hillsboro Blvd STE 203
Coconut Creek FL, 33073
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Hired this company to assign me a driver for my upcoming move from NJ to TN. Upon seeing their abundance of negative reviews I was a little nervous and apprehensive of the process and results but I can easily say I am extremely satisfied. Mikela went above and beyond for me and was a pleasure to work with. The company they dispatched to me was called Jamhuri Auto LLC. The driver was on time, as well as very nice and accommodating. He set me at ease with any questions I had and was helpful with any requests I had. My car was promptly delivered to my new home only 2.5 days later which was perfect! I highly recommend giving this transport company a chance as not all of their reviews are bad and they were definitely one of the more affordable auto transport companies out there.
As the broker who hired these people to transport my car, you need to know about my experience with them.
They were supposed to pick up the car on Saturday 11/2. I had not heard from them by noon so I called to see what time they were coming. Lou told me his phone broke (even though I was speaking to him on said phone) and he needed to get a new phone. So he said he would arrive around 5. By 6 I called and he was still an hour outside of Bangor and he gave me the choice of meeting him at a rest area at 8 or 9 pm or picking up the car in the morning. I chose to have him pick up the car at 9 in the morning rather than wait alone in the dark at a deserted rest area.
By 10 am on Sunday I had not heard from him so I called to see what was going on. This time they had a flat tire so I had to drive the car on a 3 hour round trip to meet them in Hermon ME. He took the keys and told me he would be in touch.
We arrived in Florida on Wednesday.i called him on Thursday to find out when he was delivering the car. He said they were leaving W Palm Beach at 8 and so they would arrive in the afternoon. We waited all afternoon. I tried calling him but there was no answer and his voice mail had not been set up so I could not leave a message. Finally he called around 6 to say they were stuck in traffic on I75 outside of Tampa. My friend, who is a native Floridian advised that they may not get to Seminole for a couple of hours. Since he refused to deliver the car to the house for a variety of reasons–trees on the street, neighbors might not like it, school nearby–we were faced with meeting him in the dark in a parking lot somewhere-this time with $1150!! I told him he would have to deliver it in the morning since it was too late.
He then went into a tirade about how he has a schedule to keep (seriously?) and what did I expect since he had to go from W Palm to the Villages to Seminole and I can’t just pick when the car is delivered. He then told me he would have to drive 50 miles out of his way to stay somewhere because there is no place for a truck to stop between Tampa and Seminole. So he had no idea when he could bring the car. I explained to him that my friend had a medical appointment at 9:30 so it would have to be before 9 or after 11. He told me he has to be careful never to deal with customers like me in the future and was insulted that I wanted to look over the car in daylight. My friend wondered why he went to the Villages before Seminole because that involved backtracking two hours according to my friend who has lived here her whole life. He then told me I refused to sign a paper when I dropped off the car and I reminded him that he never asked me to sign anything! He told me that we were in too much of a rush and my friend gave him a dirty look (?) so he didn’t ask–seriously? If that was his JOB to have me sign a paper he should have done his job and offered it to me to sign!
We suggested he could meet us at a Winn-Dixie just 6 blocks away but he chose a different shopping center and called at 8 on Friday morning to say the car was off the truck and they were waiting at this other shopping center. The good news is the car is fine and he remembered to have me sign the paperwork.
We have bent over backwards to accommodate their constant tragedies and changes in schedule, and had to drive 100 miles out of our way to deliver the car to them. I have always had to call them because they would never call me. Finally on Thursday, as we sat around waiting I decided I was not going to call them. It was up to them to let me know when they were coming and I’m sorry-8 or 9 pm is not “afternoon” On top of all of that, At the last minute I had to pay more than the quoted price! At that point I had no choice because it was too late to find someone else. It was anything BUT “Door to Door”. It was more like 3 hours away from my door after lots of whining.
This was a complete clusterf**k and I would run the other way if ever faced with using these clowns again.
Loretta you were totally professional but if I were you I would think twice about using DFT Transport again, who, by the way told me not to use YOU again because it would be cheaper to call them direct
Perfect from scheduling to delivery!
The vehicle was picked up promptly and delivered two days early!
Awesome communications. Courteous driver!
Recommend and will use again.
