5300 w Hillsboro Blvd STE 203
Coconut Creek FL, 33073
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I loved the chat with Laura and tried to reach her again but was told her had doctors apts and was never gotten back to. I would have loved to book with them but either the cousin never passed my messages along or they didn’t want the business. Not sure what happened but I would have liked to have my initial experience be the same. Had to go with another carrier last minute when I did not hear back and have not hear back for 3 days.
I am looking transport company, who can move my car from CA to NJ.
I heard lots of bad reviews for Door to Door only 2 or 3 good reviews. Can some suggest me if i can use this company.
Great front-end experience that include an unexpected reduction in the original quote. However, the driver assigned to my transport, Vlad, should never be allowed to engage customers. When I pointed out what appeared to be a small dent on my car that had not been there on pick (nor was noted on his paper work), he became irate, instead simply informing me to make note of it on the paperwork. A simple matter ending up escalating into a full-blown argument in front of my place of employment. Again, Vlad should never be allowed to work with the public. In addition, I was a little disappointed in Door to Door’s response when I reported the matter. While it’s impossible to control the actions of employees every step of the way, ultimately, the company needs to take full responsibility. An apology was warranted. But none was offered.
In short, if not for the horrible behavior of the driver and the lack of a real apology from the company, I would rate this experience a 5. But customer service matters. And in that respect, this experience was a complete fail on delivery. Word of advice: Train or fire Vlad, immediately!
