Find The Right Car Carrier For Your Move

Affordable and fast service. Called many places and compared prices, Paul gave the best quote. I am giving 5 stars because my suv got to me in just 2 days with no problems. The window period given from Chicago to the drop off location on the East Coast was 3-5 days. Got the car within 2 days; amazing! Coming from a very picky and thorough person; believe me, I don’t give easy 5 stars. I was overall happy and satisfied. Here’s a few honest breakdowns below, honest must knows.

Maybe it will help Paul improve on his services and yelpers reading understand not to expect a perfect service anywhere so long as u get results. I was “satisfied”, can’t give anything less than 5 stars.

Paul’s communication was a 3/5. He could have done better. I had to call him a few times which I didn’t appreciate. He took my deposit so I needed the follow up calls from him every step of the way.

The drivers professionalism was 1/5, he was okay in the beginning; very rude and unprofessional in the end. Long story but I got my car.

The price I paid for the car was 5/5 Best!

Everything about the transport was going well until delivery of the vehicle. I noticed a new scratch on the driver side door of my 2014 Subaru Outback much like the review of the Volkswagen below. This was the beginning of a month-long predicament.

I initially tried to be accommodating to Paul and his driver since they gave me a decent price compared to other companies, even though it was delivered a day late. His driver admitted fault and we were on our way to getting the issue resolved. Document properly!!! DO NOT LET THEM GO WITHOUT INITIALS ON TOP OF NOTING NEW DAMAGE ON THE CONTRACT! Otherwise, they can deny any damage once you drive away from the scene of delivery and you’re SOL.

I went to 3 different auto body shops since it was a deep scratch on a pearl white paint (special factory paint that requires multiple layers of blending) so it was not going to be a cheap job to begin with. I gave Paul copies of all 3 estimates and allowed him and his driver to choose, which they obviously chose the cheapest option.

Here is where the problem began. I told Paul, after verifying with my insurance agent, that the check was to be made under my name and not directly to the body shop because they’ve had issues in the past where the responsible party did not pay out to the shop and your vehicle is stuck in the shop until payment is issued.

Paul adamantly refused and said it was their “policy” to make the payment out to the shop. I even had the representative of their body shop choice reach out to him and explain that payments are made out to the person who owned the vehicle (my car is completely paid off, no lien, therefore, payment is supposed to be made to me)

I was getting tired of going back and forth and told him that if he wanted to pay the body shop, then it would be the body shop of MY choice out of the 3 authorized body shops. Paul refused to pay the full amount to the body shop of my choice and only wanted to pay the lesser amount based on the body shop of their choice.

At this point, I told him that he either had to cut me the check directly or I would go through insurance since the situation had become more of a headache than anything. He tried to lie to me by saying that insurance companies do not cut checks directly to you for repairs. I was dumbfounded by this statement and I did not have the patience to continue being nice to them. I honestly lost my temper over the phone.

Eventually, I went through my insurance, like I should have in the first place. And guess what, Paul? My insurance cut the check directly to me for my repairs and I can do whatever I want with it, repair or not, like it should be since YOUR DRIVER caused the damage in the first place! He even tried to lowball me and told me that he would only cut me a check directly for $700 (repair was estimated at $1100) It is not your choice and I was trying to be nice in the beginning, but you tried to take advantage of my kindness. Karma’s a b*tch!

All & all, their company is obviously cheap with pricing, but be careful because you get what you pay for (headache included) if damages occur upon delivery. Paul is nice at first but be ready to deal with a demon if damages occur during delivery. Documentation is your best friend! 1 star for my experience and I would definitely take stars away if I could with this month-long ordeal. I will be taking my business to an honest company in the future.

This is not really a transportation company. The guy is just a middle man for placing your car. He will tell you anything. You cannot rely on his guarantee of the time when your car will be picked up or the time that it will arrive.