860 Boardman-Canfield Rd
Boardman OH, 44512
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This company deserves negative infinite stars. Booked a shipping order for my car back in late May for my car to be picked up on August 2. Signed a Terms and Agreement on June 2 and didn’t get any communication for a whole week, so I emailed my POC. The POC tells me no updates until we “get closer” to pickup date. Well, a week out from pickup still nothing but crickets. I email the POC and promptly got a text saying the order was reassigned to someone else. This new person told me there is a pickup window from 2-6 and no updates until the 2. Notice a theme of poor communication?
On the 5th I get a call saying they FINALLY got a driver and the car was being picked up within two hours. Guess what? THE CAR WAS NEVER PICKED UP.
So I call them the today (had to wait 20 minutes despite being #1 in line) and it turns out dispatch straight up didn’t do their job. Forget about being on the same page; these clowns aren’t on the same BOOK.
Expecting a pickup today to get the car to destination when it absolutely has to be there. Was told to expect a call from the driver between 3:00 PM and 6:00 PM. It is now 6:20 PM and no calls and nobody to call as no one picks up the phone. Crap company. Don’t use if you want your car there on time. No customer service. Oh and I’m leaving on a work trip tomorrow so now car delivery time is completely unknown. Way to go Easy Auto Ship. You’re terrible.
YES!!! Definitely pick this service!!! I’m soooo freaking glad I did! car was delivered, time varied because of traffic, but the truck driver kept me updated at EVERY STEP OF THE WAY!! I’m very extremely satisfied with the service!!!! Give the driver a good access point to unload your car by the way, it saved a lot of time!
