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I entered a contract to move a vehicle from AZ to WA. I spoke with Brittany. It has now been 3 weeks. No transport. I reached a dispatcher once who stated they were working on it. No contact since then. I have left 4 voicemails and sent multiple emails. no answer, no response. I finally reached Brittany, who had no answer except, “We are working to find a driver”. I told her I wanted to cancel the contract as it has been nearly 3 weeks. She said I could do that. No apology, no nothing. What a huge waste of my efforts, time, and money spent on a rental car while I wait for a non-existent transport.
STAY AWAY ! SAVE YOUR TIME AND MONEY !
No communication. Charge for services not rendered. No clear cancellation policy. I got a call from one of the eCarMovers representative. I was told that someone would pick my car up in two days or I would be called. When It came to payment I was told that they would only charge me when my vehicle was picked up. When the call and driver never came I called and had to lave a message to cancel the order. I check my bank statement and eCarMovers had charged me the deposit that was not supposed to be charged till my vehicle was picked up. I called to see why and I was told that there was a pick up ready today which seems convenient, but it was to late. When I told them that I wanted my money refunded I was told that I had to email because ” anyone could call and leave a voicemail” even though anyone could make a call as well. As of this time I have not been refunded
Car shoppers beware. This entire operation turned out to be a scam. This is a company founded on the idea that they will charge you $125 and then cancel on you the day of or day prior to getting you assigned. I literally called everyday asking about an update and then was left on the day of my move to scramble and find alternative means of shipping my car. I was then told by a dispatcher that my shipment was cancelled only leaving me to wait two weeks for my refund of the initial $125. After speaking with one of the “owners” it became clear that this entire operation is a scam and lacks profession on all levels. ONLY USE THIS COMPANY IF YOU ARE WILLING TO RUIN YOUR PLANS AND LOSE OUT ON $125.
