15711 SW 106th Ave
Miami FL, 33157
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ZERO star review. Long story short my company went through Elite Auto Shipper and the vehicle ended up getting some minor damage during transport. Come to find out they had a subcontractor (Starway Logistic) ship the vehicle but aren’t helping at all to get the damage fixed. It’s not something their insurance can pay either because they have such a high deductible (again NOT OUR FAULT). The fault lands on Elite Auto Shipper however they are REFUSING to pay and get this resolved.
They are the ones who trusted the other company to work for them and in my opinion, should be working with us to get this fixed however they don’t return any of our calls.
Take this as a warning and USE ANYONE BUT THEM.
Contract stated $500 to ship my car. While awaiting (many days) for them to pick it up, we were told we had to pay $150 more. We had sold our home and were moving, so we had no choice but to pay. This clearly was a “bait and switch,” putting us in a position where we couldn’t say “no.” Then, they never arrived when promised, even saying (the first time I checked) that they were picking it up the day we were closing on our house (which I had clearly stated was a “No.”) The lady I contacted practically called me a liar, when I called and asked where the driver was (was told they’d pick it up on Friday, never came). Lack of communication and no one seems to know what they’re doing. Figured I’d wait until my car was in our possession, before filing this. Company claimed the driver’s wouldn’t do it for less. As far as I am concerned, I had a valid, signed contract, the company should have absorbed the cost. Filed a complaint with Florida Attorney General office. I bumped review up to 2 stars, only because my car finally did arrive, only took them 11 days. We’ll drive it next time. When I contacted driver, he said he was in Mass. They never arrived until late that night. I could have driven down to get my car in less time. I think they drove it from Mass. to N.H., as there was no truck and another vehicle arrived, to pick up driver. WTF? If you see their “low price” but see many others with higher prices but the same, trust me, you’ll pay that price, not your quoted one. Best not to use a broker, call companies direct. Lesson learned.
Got a call from Paul at Elite Auto Shipper gave me a good price and quick service. Really needed my car moved the next day and they came thru for me. Our driver was super friendly and I felt very comfortable throughout the process. They did exactly as they said they would. Thank you!
