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I was very worried about shipping my car for a far distance, but people recommended eShip to me. The company is super responsive and assigned me to a very responsive dispatcher and carrier. From the time I called them to had my car shipped, was maybe 2 weeks or less. No issues along the way other than my car getting really dirty from going through a desert during a storm. It was just a car wash to clean it up a bit but other than that there were no big issues.
I have never had a worse customer service experience in my entire life. I hired eShip to coordinate the transport of my daughters car to college. They booked a pickup and delivery time (Pickup LA Monday, delivery Baton Rouge Saturday) with a pickup window between 9-12 and 1-6. They called on Monday at 1pm and said the driver had car problems and they needed to find a new driver which would now be more money. I declined. They came back with the original rate for another driver who would pickup on Thursday and drop off no later than the following Thursday. The pickup was easy, came to our home, very seamless process. The person said it would be delivered Wednesday, or Thursday the latest. My daughter checked in with the driver on Monday to see delivery status and the car was only in Arizona 4 days later. Checked back in with the driver Tuesday who said it wouldn’t be there until Friday and yelled at my daughter that he wouldn’t have taken the car if he knew it needed to be there Thursday. That was the commitment the broker made, which was confirmed by the pick up person, although fine print in the contract says delivery is an estimate in case of weather delays. The broker was incredibly rude, completely disrespectful and totally unaccountable for the issues with delivery timing. On Friday, I had to pay $100 for an uber to take my daughter to a random pickup location 50 minutes away to retrieve her car despite it being a supposed door to door service. Buyer beware!!! Do not work with eShip or Top Zet which was the transport company. hORRIBLE!!!
My car was in tenneessee for two weeks. they took my $270 and never provided a service. Never followed up. I had to keep calling them and they never did get my car. I had to dispute the charge to get my $270 back. Very poor customer service. I would NOT RECOMMEND!
