Find The Right Car Carrier For Your Move

customer service isnt their first language clearly because they have none. I asked for a quote online, a lady named Michelle texted me saying that she saw my current quote and listing and that it wasnt a reasonable price and probably wont get picked up by a carrier… I was at work when called and texted and all I responded was “ive shipped a car before for $900 lol” and this nut job started talking back like it was her job to be a complete bitch. I attached the messages for refference, Ive never in my career of working spoke to ANY possible customer in that manner, especially if im trying to upcharge and compete with another business. Needless to say, I will stick with carriers who are respectful of their customers and dont try to make more money off you.. And yes I respectfully dropped the F bomb on her for being so unprofessional.

Overall I’m satisfied with the shipment of my 1967 Camaro from California to Utah. Scheduling it was fine, no issues Dana’s communication was great. Finally scheduled to be picked up at the sellers house whom was 79 years old. Driver from Smart Logistics’ contacted the seller the day prior and scheduled the pick up time between 12:00-3:00pm. After several emails, calls due to the driver being late with no response the driver called at 4:30 and said he would be there at 6:45. At 7:30, he called and said another 30 minutes. At 8:55, car was finally on the trailer. Car was delivered on time to Utah and the driver communicated just fine during the transport. I don’t know what was up with the pick up, but it left the seller basically being stuck at from from 12:00 on and to make matters worse it was his birthday, so it affected his dinner with his family. It looked bad on me because I am the one who scheduled and arraigned everything. A little less than satisfied. No one offered an explanation, or accommodation or anything. Customer service seemed to lack on that one.

Purchased a car in Atlanta, GA and needed it transported to Temecula, CA. I had requested a hard sided enclosed semi trailer. The driver called and said he would be there at 4pm. Then the time was updated to 7.30pm. That time window passed and he finally got there at 11pm to load my car. He asked to have the car driven to Walmart about 4 miles away.

The trailer loading was videotaped to ensure no damage incurred during loading. The trailer that was used was a tarpliner. It has about six tarps down each side. This allows a lot of road dirt in and your car gets filthy. Well on top of that the roof had holes in it and it leaked rain on my car with all the road dirt. The color of the car was almost unrecognizable when it was delivered to me five days later.

I paid a premium ($2150) for an enclosed trailer and was ensured that is what I would get. I also expressed in my conversations and communications no tarp side trailers.

The Eship co does not own any trucks and trailers. It is contracted out to owner operators. Eship essentially has no control after a contractor accepts the job. The transport co was Montway Auto Carriers. The dispatcher didn’t seem to give a s$%^ about customer service or time of delivery.

Fortunately the car wasn’t damaged, but it was delivered filthy, picked up late, and not the requested type of trailer.

Update: Eship has issued a $100 credit to get my car detailed. Very nice gesture….but had they used the trailer type that I requested and promised that I would get they wouldn’t of had to do this and I would have been satisfied.