Find The Right Car Carrier For Your Move

I just took delivery of my car last night. The car arrived with no apparent damage. However, the experience was NOT good.

I’m a reasonable person – and “bad stuff happens”, but how a service provider responds when things happen – is critical – especially for a $1,400 service.

Bottom line ̵1; the driver and the phone support around the delivery date were both unprofessional, and made my experience much more time consuming than it had to be. If you want more details, read below. Otherwise, simply take my advice, and look elsewhere. Ask lots of questions – ask if they provide tracking info and photos before and during the delivery. But stay away from Executive.

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1. I could only pay in cash. $200 deposit on credit card, but I had to have cash or money order for the driver. It’s 2018, that’s just not convenient, or normal. Even pizza delivery guys take credit on their iPhone.

2. I wasn’t offered a receipt for my $1,200 cash payment to the driver. It was such a hectic experience, it didn’t occur to me until it was too late.

3. The day before, and the day of deliver was a disaster. The driver tried to coordinate the location and time via phone and text – which seemed fine. However, even though they knew my exact location for weeks – it was the day before, that they determined my street was unacceptable as a drop off location. I challenged them nicely on this – but the driver lectured me about his experience, and the challenges of dropping it off on a residential street. I was not forewarned of this.

4. The driver then suggested I meet him at a location that was 30-40 minutes each way from my home. Ok. How was I gonna get there? – He suggested an Uber – which he would pay for when I got there. This was getting frustrating.

5. So then I called Executive Auto Shippers – and they called him, which in turn – he yelled at me for. Not good customer service.

6. Ultimately, he gave me a 6-8 hour window for drop off. I gave him a 2 hour window of when I could *NOT* be there to receive the car (it was decided we’d meet behind a Walmart last night – in the dark – lots of good clean fun there…) However, he completely ignored this communication though I reiterated it – so he showed up right at the start of the 2 hour window where I was unavailable. This delayed drop off until after 8pm – he was short, discourteous, and EAS defended themselves on the phone to me – and scoffed at my request for a modest discount.

I requested car shipping from Executive Auto Shippers based on a variety of good reviews and ratings. This was my first time shipping the car. The facilitator, sasha, did an excellent job of guiding me through the process. The driver, andre, picked up the car as planned. He was close to arrival one day earlier than expected and gave me the option of an earlier delivery late that evening or an on time delivery the next day.

The car arrived undamaged at a place that was convenient for me.

This shipment took place 8/2017.

My Mother-in-Law shipped her car to me from Aiken, SC to Los Angeles, CA in October 2016. I found Executive Auto Shippers on the Better Business Bureau website and they were highly rated, with competitive pricing. Cassandra was our sales rep and gave us a great quote, and was responsive to all of our needs. Yura, the driver, was friendly and courteous. My car arrived safely in a short amount of time, considering the distance (4 days! Other places quoted me 10 days!)

Originally, the car was going to be delivered to me at work, but I had second thoughts about that due to traffic concerns, so the driver was kind enough to agree to meet me after work, near my own neighborhood.

If I ever have to transport a car again, I will definitely use this company.